Administrator (Telephone Support)

2 weeks ago

Glasgow, United Kingdom Connelly Security Systems Ltd Full time

**About The Company**

Connelly Security Systems (CSS) is part of Connelly Group Holdings Ltd. Established in 1986, CSS Ltd is one of Scotland's largest independent family run security companies. We are an NSI Gold and BAFE Accredited Installer and Maintainer of Electronic Security and Fire Detection Systems.

As a company we pride ourselves on valuing and supporting our employees, whilst creating a rich and rewarding environment to work. This is an excellent opportunity with long-term prospects and job security for the right applicant.

**The Role**

**Are you a driven, enthusiastic, and motivated individual? Do you thrive in a fast-paced environment?**

**Specific Duties & Responsibilities**

Your main duties will include but not be limited to:

- Professionally manage incoming calls for an extremely busy operation across all aspects of the business, which should be dealt with and closed off timeously
- Ensure accurate data entry in all office-based systems
- Booking in customer routine maintenance and service visits
- Supporting our customers with payments for services
- Updating and reporting on clients’ recorded information
- Processing Mail and Office Stationery deliveries
- Supporting the Customer Service Team with general admin tasks when required to ensure processes and procedures in the office flow efficiently

Essential Skills
- Professional and Courteous Telephone Manner
- Good Communication Skills both verbal and written
- Excellent Customer Care
- Exceptional organisational skills and attention to detail
- Ability to perform in a busy environment and prioritise effectively
- Excellent time management
- Positive attitude
- Reliable and dependable at all times
- Team Player

Desirable Skills
- At least 2 years’ experience in an Administration role
- Previous experience of working within a contact centre environment or in a role where you are required to use the telephone
- Experience of using a Customer Relationship Management (CRM) database
- A sound understanding of IT - inclusive of Microsoft Office Suite (Outlook, Word & Excel)

**Hours**

37.5 hours per week

09:00-17:00hrs Monday-Friday

**Benefits**
- Competitive Salary
- Company Pension
- On-site parking
- Company 'Employee Referral Scheme' - £500 recommendation reward
- Other benefits in line with service

**Job Types**: Full-time, Permanent

**Salary**: £21,255.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administration: 2 years (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

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