Customer Communications Assistant

Location

Bournemouth / Dorset

Other Locations

Swindon / Wiltshire

Salary

Circa £25,000 per annum

Contract

Permanent (Full Time)

Reference

528

Closing Date

09 October 2025

**Job description**:
Are you looking for a role where you can realise your passion and talent for creating excellent customer communications? Do you want to learn and progress within one of the UK’s most recognisable and purpose-driven brands? Do you enjoy working as part of a team and across different business areas, to support the development of communications that are empathetic and easily understood by customers?

In the Legal Regulatory & Mandatory (LRM) Customer Communications team we put customers at the heart of everything we do. We write, design, and produce millions of critical communications to help customers manage their accounts day to day and to make good financial decisions at the right time.

**Our squads**

You’ll be joining us at an exciting time of expansion. We’re increasing the number of our specialist squads to support more business areas across the society with their Customer Communications.

We copywrite all our communications, design them, test them where necessary, and work with our comms development and distribution partners to produce and send them. The communications that we produce are inspired by customer insight, behavioural science and align to the Nationwide Communication Standards.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

**What you’ll be doing**:
Operating at the heart of the squad, the **Communications Assistant** reports to the Squad Manager and supports the day-to-day work of your colleagues. It is a fantastic opportunity for you to demonstrate your exceptional organisational and administrative skills, helping to ensure that every communication is well-managed and delivered correctly and on time.

As well as supporting communication change, you will work closely with colleagues in product, risk and distribution to make sure that communications are on brand, accurate and approved before they are sent to customers.

You will co-ordinate with these experts in the review and approval of customer communications to meet governance. And you will manage and co-ordinate small change to make sure communications remain accurate, and that content, rates and branding is correct.

To achieve this, you will work seamlessly and collaboratively with colleagues in your squad, including your Squad Lead, peers, communications and delivery consultants, artworkers and executives.

As a Communications Assistant within LRM Customer Communications, you will play a key role in contributing to creating a positive squad mentality and building a culture of continuous improvement.

**About you**:
Here are some of the qualities and behaviours which will help you to succeed in the role.

You’ll:

- Have a positive, continual improvement mindset
- Possess superb organisational skills and have high standards
- Be able to demonstrate exceptional proof-reading skills and attention to detail
- Thrive on change, have natural resilience, and not be fazed by last-minute changing requirements
- Communicate clearly and confidently within the squad and with stakeholders, ensuring expectations are managed
- Be a self-starter, able to manage your own work and to support the work of others, with initiative
- Have a natural passion and aspiration for creating best in class communications that truly support the needs of our customers
- Have experience with workflow management tools such as Adobe Workfront or the ability to learn quickly

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

- ** Feel what customers feel** - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- ** Say it straight** - We are brave in speaking out and saying what we think - we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- ** Push for better** - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- ** Get it done** - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

**The extras you’ll get**:
There are all sorts of employee benefits available at Natio