Customer Services Assistant

1 week ago

Bournemouth, United Kingdom Nuffield Health Full time

HEAD OFFICE
Customer Services Assistant

Customer Services Assistant

Bournemouth Hospital | Sales and Marketing Assistant | Permanent contract | Full time

Up to £23,000 per annum, dependent on experience

37.4 hours per week

Do you have a passion for customer service?

Are you a confident and customer-focused administrator, who strives to deliver best service at every opportunity? Then you could be just the person we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.

As a Customer Services Assistant at our Bournemouth Hospital, you’ll be the first point of call for anyone looking to access our services. That means providing accurate information, via a variety of media, in a professional and timely manner. You will need to be a quick-thinker with a can do attitude who takes pride in ensuring excellent service is delivered every time.

**As our Customer Services Assistant you will**:
Provide written quotations for outpatient and surgical treatment
Manage the end-to-end customer journey, taking ownership at each touch point
Work closely with colleagues across the hospital, establishing great working relationships that enhance the patient journey
Organise and host open events highlighting our services, ensuring attendees receive a warm welcome and are provided with all the information they need in order to make an informed decision regarding future treatment
Be part of a busy team, working individually and together to deliver the highest standards of customer service

What are we looking for from you to join our team?

Excellent verbal and written skills
A positive, proactive and customer focused attitude
An ability to prioritise and manage your workload in a fast-paced team environment
Demonstrable experience in a customer service/ administrative role
High levels of accuracy and a keen eye for detail
Strong administration skills, preferably with experience using a CRM system

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you’ll enjoy a range of lifestyle and wellbeing rewards, like gym membership and private healthcare. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.

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