Current jobs related to Complaints Professional - London - Arthur

  • Complaints Investigator

    2 days ago

    London, United Kingdom Sage Homes Full time

    Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.About the role:We are looking for a hands-on, customer-focused professional to join our team as a Complaints Investigator. In this role, you'll be the main point of contact for feedback...

  • Complaints Specialist

    7 days ago

    London, United Kingdom Pertemps London Full time

    **Complaints Specialist Fully Remote Working £27,000 plus benefits** Excellent opportunity for an experienced Complaints Specialist to join this Leading Insurance company **The purpose of this role is to**: Provide excellent customer service, mitigating the impact that poor customer service has on customers and the business as a superior communicator,...

  • Complaint Specialist

    5 days ago

    London, United Kingdom AAT Full time

    **Salary** £36,726-£38,659 per annum, based on experience. **Contractual hours** 35 **Basis** Full Time **Job category/type** Customer services **Date posted** 10/03/2025 **Job reference** REC006384 AAT is the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical...

  • Complaints Analyst

    1 week ago

    London, United Kingdom Brooks Macdonald Full time

    Brooks Macdonald Group plc is one of the UK's leading wealth management firms, recognised for investment performance and client service. We offer leading multi-asset investment services to intermediaries, and high-quality financial planning advice to private clients, benefitting from a strong local presence across the UK.We see an opportunity to lead the way...

  • Complaints Investigator

    1 week ago

    London, United Kingdom A2Dominion Housing Group Ltd. Full time

    **Complaints Investigator** **Location: Ealing - Hybrid working** **Salary: £32,978-35,000** **Contract: 9-months FTC, Full time, 35 hours per week** **About us** We’re a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide...

  • Complaints Lead

    7 days ago

    Greater London, United Kingdom Liquid RS Full time

    Job Description A leading London housing association is seeking two experienced Complaints Leads to join their customer experience team and support the resolution of complex housing and repairs complaints. The organisation provides safe, affordable, and sustainable homes for thousands of residents across London and the South East, with a strong focus on...

  • Complaints Analyst

    2 weeks ago

    London, United Kingdom Brooks Macdonald Full time

    Brooks Macdonald Group plc is one of the UK's leading wealth management firms, recognised for investment performance and client service. We offer leading multi-asset investment services to intermediaries, and high-quality financial planning advice to private clients, benefitting from a strong local presence across the UK. We see an opportunity to lead the...

  • Complaints Investigator

    2 days ago

    London, United Kingdom A2Dominion Housing Group Ltd. Full time

    **Complaints Investigator** **Location: Ealing - Hybrid working** **Salary: £32,978 - £34,714** **Contract: 12 months FTC, Full time, 35 hours per week** **About us** A2Dominion is a residential property group with a social purpose to improve people’s lives. While we take a commercial approach to housebuilding, we reinvest all our profits into...

  • Complaints Handler

    1 week ago

    London, United Kingdom The Riverside Group Full time

    **Job Title**:Complaints Handler **Contract Type**: permanent **Salary**: £37,070 per annum **Working**Hours**: 35 hours per week **Working Pattern**: Monday to Friday **Location**: London / Hybrid **The difference you will make as Complaints Handler** In this role you will be managing a caseload of service requests and complaints (all stages) to ensure...

  • Complaints Specialist

    1 week ago

    London, Greater London, United Kingdom JPMorgan Chase Full time

    Join JP Morgan Personal Investing and help us redefine customer experience in the UK financial services market. As a Complaints Specialist, you'll play a vital role in ensuring fair outcomes for our clients by managing and resolving their complaints with empathy and professionalism. This is your opportunity to make a meaningful impact, collaborate with...

Complaints Professional

2 weeks ago

London, United Kingdom Arthur Full time

**Terms of Reference**
**Complaints Professional**
For more information regarding team struture, progression and more information about the role, please reach out to discuss.
**Job Purpose: **
To aid the Conduct Risk Manager in ensuring all complaints are managed in accordance with the company's complaints and good customer outcomes protocols and procedures and, in line with the requirements of Lloyd’s Customer Outcomes Principle and the FinancialConduct Authority (FCA) expectations in relation to complaints handling.
Reports to the Conduct Risk Manager, working closely with the compliance team.

**Responsibilities**:

- Adhere to strict SLA’s relating to complaints handling as set by Lloyd’s and the FCA
Where required, liaise with the Financial Ombudsman Service to bring about a fair and impartial conclusion to escalated complaints, so that good customer outcomes always occur.
Review and learn from past decisions, including decisions made by the Lloyd’s, local Ombudsman and/or Regulators.
Gather all necessary evidence in relation to complaints and ensure fair customer outcomes are always made.
Work with internal departments and third parties in a timely manner to gather information and investigate complaints, while always providing the customer with a professional and efficient service.
Where required, assist the Conduct Risk Manager in gathering complaints handling management statistics for committee and external regulatory body reports.
Desired Experience:

Must have a strong technical knowledge and understanding of Lloyd’s and FCA expectations relating to Complaints Handling. Ideally, already working in a similar role.
Experience of working with a complaints management tool (e.g., Caresmart) desirable
- Good understanding of the principles of good customer outcomes relating to the FCA’s DISP 1.3 Complaints handling rules, including for vulnerable customers.
Excellent communicator with the ability to build relationships at varying levels both internally & externally.
A strong team player
An Innovative thinking, problem-solving, initiative-taking individual with excellent attention to detail and time management skills
Please note you will be required to attend London head office in line with their hybrid working policy.