Service Desk Analyst

5 days ago

Bromsgrove, United Kingdom Tate Full time

**Service Desk Analyst**
**Permanent - Full time**
**Salary - £22,760 - £25,000 depending on experience**
**Office based 5 days a week - Rednal, B45**
**Immediate start available**
We are excited to be recruiting on behalf of our client who is looking for an experienced Service Desk Analyst to join their team based.
As a Service Desk Analyst you will provide 1st class support to customers. This will cover hardware and software support. You will be logging, updating, progressing and resolving incidents, and service requests, to agreed standards and timelines.
A natural trouble-shooter with a talent for multi-tasking and prioritising workload, you will pay close attention to detail to progress tickets to a satisfactory outcome.

**Accountabilities include;**:

- Efficient processing of IT incidents and requests from initial logging through to resolution, in line with all internal processes and targets
- Providing an excellent level of customer service whilst acting as a single point of contact for end users with technical faults and IT queries
- Escalation of issues to an appropriate level
- Analyse undocumented incidents and provide sound, timely and creative solutions, often whilst under pressure of time, identifying associated risks and appropriate mitigation plans
- Liaise with 3rd Party vendors and internal teams
- Documentation of relevant fixes for internal Knowledgebase
**Experience;**:

- Previous experience of working in a similar role
- Ability to determine actions necessary to resolve IT incidents and requests
- IT Support in a commercial environment
- Support of broadband and mobile broadband
- Remote desktop control technologies
- Incident Management software (i.e. Support Works, Remedy etc)
- Call centre experience
- IT based degree (or equivalent experience)
- Mobile technologies support (Windows, Android, IOS, Blackberry)
**Benefits include;**:

- Free on-site Car parking
- Breakfast and lunch provided
- Company Pension
- My Choice benefits - Annual Leave, Health, Cycle to work,
**Due to location having a car would be an advantage**

Tate is acting as an Employment Business in relation to this vacancy.

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