Claims Co-ordinator

2 weeks ago

Peterborough, United Kingdom Westone Housing Ltd Full time

**Job Title**: Claims Co-ordinator

**Location**: Peterborough

**Salary**: Up to £26,000 per annum (Negotiable - Subject to experience and qualification)

**Job type**: Full Time, Permanent.

**About us**:
Westone Housing Ltd are a building and property conversion and repair company based in Peterborough. Using our own employed trades and approved contractors Westone carries out property reinstatement and rebuild services in the insurance industry plus conversions and improvements in both residential and commercial property markets.

**About the Role**:
We are currently recruiting a Claims Co-ordinator to join the growing team at Westone Housing's Peterborough office.

The role will include processing new claims, managing the progression of claims, liaising with clients on claim positions and supporting the team to ensure administration is maintained.

You will be the first point of contact for enquiries and be responsible for ensuring all parties are regularly updated with ongoing claims. The role will require liaising with our leak detection and drying technicians, so a basic understanding of property repairs would be ideal.

Claim Co-ordinators will be responsible for monitoring claim lifecycles to ensure clients and Policyholders are always informed and aware of each stage of the claim process. This could include but not be limited to: Arranging Leak detection and Trace and Access, booking appointments for surveyors and validators, arranging assessment of contents, organising alternative accommodation, keep in touch calls with clients, completing remote sign off surveys.

**Essential Skills**:

- Professional telephone handling service
- Excellent organisational skills
- Good attention to detail
- Good verbal and written communication skills
- Excellent customer service skills
- Excellent problem-solving abilities
- Computer literacy with experience of MS Office packages
**Desirable Skills**:

- Cert CII qualification
- Understanding of the insurance industry
- Experience of liaising with customers and clients
- Experience of working on client specific databases

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking
- Sick pay
- Wellness programmes
Please click on the **APPLY**button to submit your CV for this role.

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