Practice Receptionist

**Job Description Medical Receptionist JOB TITLE**: Receptionist RESPONSIBLE TO: Practice Manager/Assistant Practice Manager RESPONSIBLE FOR: N/A JOB PURPOSE: To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients MAIN DUTIES AND RESPONSIBILITIES 1. Greet patients and visitors to the practice.
2. Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system. 3. Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.
4. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets. 5.
Ensure computerised appointment system is up-to-date. 6. Respond and/or redirect all patient and visitor requests accordingly. 7.
Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. 8. Set-up of new patients onto the computer system. 9.
Advise patients of relevant charges for private services, accept payment and issue receipts for same. 10. Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions. 11.
Ensure correspondence, reports, results etc. are filed electronically in correct patient record. 12. Ensure reception and waiting areas are kept neat and tidy 13.
Re-stocking of information leaflets as appropriate 14. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. 15. Undertake administration tasks as allocated on rota.
16. Action start and end of day procedures. 17. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e.
Send faxes as required. 19. Regularly check tasks on EMIS to check all messages have been actioned. 20.
Maintain deceased board. 21. Amalgamation of new patient records. 22.
Check fridge daily for temperature and lab specimens. 23. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
24. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures. Equipment, machinery & Systems 1. Personal Computer system including internet activity which is utilised as a means of communication both internally and externally 2.
Practice Clinical System (Vision) to manage and record patient appointments, inputting patient registration data, accessing patient data as necessary and when undertaking audits 3. Fax and photocopying machines. 4. The post-holder is responsible for, in concert with others, maintaining the accuracy of the Practices Clinical System (Vision) Most challenging part of the job 1.
Managing the many conflicting priorities that the post requires 2. Ensuring clear protocols for the prioritisation of work. 3. Providing and maintaining a professional and effective dialogue with patients.
communication and relationships 1. Internally with the GPs, Practice Manager and colleagues to help ensure that practice aims and objectives are met. 2. Internally and externally with colleagues, healthcare professionals and others within the Primary and Secondary Care sectors with regard to the needs of the Practice and the needs of patients registered at the Practice.
3. Externally with patients registered at the Practice. knowledge, training and experience required to do the job 1. The post-holder must be understanding and approachable to patients and able to respond to patient requests 2.
The post-holder is required to have well-developed keyboard skills. 3. The post-holder must be able to communicate effectively and collaboratively across varied staff disciplines. 4.
The post-holder must clearly understand the importance of maintaining patient and data confidentiality.