Vetting Client Support Assistant

2 weeks ago

Stratford, United Kingdom Warwickshire Police Full time

Role type- Police Staff- Contract Type- Fixed Term Contract- Department- N/A- Location- Stratford- Is this a Politically Restricted role?- No- Grade/scale- B- Salary
- £23,121 - £24,462
- Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
- Hours per week- 37- Competency and value framework (CVF) level?- 1- Closing date
- 19/11/2024, 12:00
- Job description**Vetting Client Support Assistant**

**Location: Stratford**

**FTC 24 Months**

**Full Time**

**Salary: £24,222.00 - £25,626.00**

**The closing date for this post is 12 noon on Tuesday November 19th 2024**

**_ Those currently eligible on the redeployment register will be given prior consideration._**

**Main Responsibilities**:
Answer customer support messages promptly and professionally to enhance the customer service experience

Resolve client problems or signpost them to the appropriate person to address their needs

Check back with callers to ensure their concerns/issues were resolved to their satisfaction

Learn the functions of CoreVet and responds efficiently and effectively to customer complaints, concerns or feedback where it is within your capacity to do so

Keep sensitive information and financial records private and confidential

Work with management and contribute to maintaining and developing best practices for efficient communication with customers

Address customer questions about new methods of working, services provided, etc

Meets regularly with Vetting Business Development and Account Manager and Vetting Team Supervisors to give feedback to help improve customer service culture, response time and tools to improve staff experience

Contribute to retaining client support/loyalty and the achievement of SLA’s by increasing customer satisfaction

To undertake other duties commensurate with the role

**Knowledge**:

- 5 A-C grade GCSE’s (or equivalent) including English language
- Level 2 NVQ Certificate in Customer Service (or be willing to study and pass within the probation period)

**Experience**:

- Working as part of a team and providing excellent customer service

**Key Skills**:

- Competent in the use of IT including a working knowledge of Microsoft Office products (Word, Excel and Outlook) and databases
- Good verbal and written communication skills
- Ability to deliver customer service within a team environment
- Proven ability to manage high process driven workloads in accordance with strict deadlines

**Special Conditions**

***

**Working hours between 0700 and 1700hrs within the Flexi
- time scheme with a requirement to work outside of core office hours (0800-1600) on a rota as required.**

**Exposure to distressing material**

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Compressed Hours

**Job Profile or Other Relevant Document**
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