Patient Flow Tracker

1 week ago

Bury, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

The role of the Patient Flow Tracker is to ensure tracking and flow support is provided on a daily basis to the Acute Medical Unit team to prevent unnecessary delays and improve the patient journey.

A key element of this role is to ensure accurate and timely data entry onto Symphony, and other systems which reflects the patient journey in real time to support the Acute Medical Unit in achieving required targets.

The Patient Flow Tracker will escalate potential delays to the relevant team in a timely manner.

The Patient Flow Tracker will work closely with all multi-disciplinary teams (Clinicians, Nursing staff, Therapy staff, Managers, Bed Managers, Wards and Departments, Rapid Response, Local Authorities, PTS and Primary Care Services etc) ensuring the quality indicators are met.

Track all patients through their journey within the Acute Medical Unit

In collaboration with Shift Co-ordinator be proactive in identifying all patients who may breach the quality indicators including the emergency 4 hour

In order to achieve the 4 hour standard cascade/expedite potential delays to the NIC/Co-ordinator.

Liaise with the Manager of the Day and Ward staff regarding bed requirements.

Contact specialities under the direction of the co-ordinator, to facilitate timely speciality response - escalating any issues to the Co-ordinator and/or Nurse in Charge.

Attend AMU Safety Huddle.

Promote the usage of Same Day Emergency Care Unit (SDEC) and discharge unit

Liaise with internal and external supporting specialties, departments and services to facilitate movement of patients within the 4 hours

Deal with any telephone enquiries promptly and professionally

Facilitate the booking of patient transport

Liaise with Estates/Path Lab as required

Liaise with IM&T as required, using the appropriate escalation procedure

Liaise with Security and Portering services

Provide reports where requested

Scan patient notes and other relevant documentation prior to transfer/admission using all necessary systems (Symphony etc.).

Bury Care Organisation brings together acute provision at our Fairfield site and almost 40 community services across the Bury area.

Rated as ‘outstanding’ by the Care Quality Commission, our Fairfield site delivers innovative patient-centred care, and boasts an award-winning Stroke centre and Heart Care unit.
Our community services in Bury are a mix of professionals from health, social and voluntary sectors, bringing together the benefits of a joined up approach to health and social care.

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