Patient Transport Liaison Officer

2 weeks ago

Bury St Edmunds, United Kingdom E-zec Medical Transport Services Ltd Full time

**Job Title**: Patient Transport Liaison Officer

**Contract**: Permanent, Full Time

**Location**: West Suffolk Hospital

**Qualifications**: Must possess a valid and current UK driving licence with a minimum of 2 years’ experience and no more than 3 penalty points.

**Role Summary**:
The role of a Patient Transport Liaison Officer is to ensure that patient flow in and out of a healthcare setting is maximised. They are also required to work alongside trust teams, patients,

E-Zec control, plan & despatch and road teams to ensure effective communication across the service.

This is a 37.5 hour a week contract, between the hours of 9-5 Monday to Friday.

**Key Responsibilities and Duties**:
Attend daily bed-management meetings with clinical site/bed managers, ward matrons, department walk-around(s). where applicable

Assisting crews with transferring patients around the hospital or to the ambulance.

Effectively handle sensitive situations & remain calm under pressure

Maintain confidentiality in relation to personal data held on patients or colleagues.

Comply with health & safety regulations at all times

Identify and report actual or potential hazards/risks in the working environment in accordance with company policy

Work with Control, plan and despatch teams to ensure KPIs are achieved. Pharmacy and discharging department to ensure ‘priority processes for patient TTOs. Where applicable

Liaise with Care Package and discharge planning teams

Ensure road and office teams are working to E-Zec policies and procedures.

Ensure their designated road staff have a clean and tidy appearance and are wearing the correct uniform.

Correct resources are deployed meeting the Trust and patients’ requirements.

Resources (vehicles and road teams) are allocated to correct patient mobility.

Support with incidents and complaints.

Monitor escalation process for their responsible area and liaise with Day Control, Head of Patient Transport Services and SSOTP supplying all escalation data on a regular basis with supporting data and actions moving forward

Keep up to date with changes in policies and procedures and undertake all necessary training.

Undertake any other duties and responsibilities as an when required

**In return**:
Training and uniform

210 hours of annual leave entitlement

Auto enrolment into NEST pension scheme

Eligibility for a Blue Light Discount card.

As an equal opportunities employer, E-zec are committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

IND1

**Job Types**: Permanent, Full-time

**Salary**: £11.68 per hour

**Benefits**:

- Company pension
- Employee discount
- Referral programme
- Store discount
- Wellness programme

Schedule:

- Day shift
- Monday to Friday

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