Student Adviser

**Ref Number**

B01-04664

**Professional Expertise**

Administration and Business Support

**Department**

Vice-President (Operations) (B01)

**Location**

London

**Working Pattern**

Full time

**Salary**

£43,124-£51,610

**Contract Type**

Fixed-term

**Working Type**

Hybrid

**Available for Secondment**

Yes

**Closing Date**

19-Nov-2024

**About us**:
We’re UCL, one of the world’s leading universities and a member of the prestigious Russell Group. We have an enviable record for high quality teaching and research, a culture of promoting diversity and sustainability, and 30 Nobel laureates among our alumni and current and former staff. Founded in 1826 in the heart of London, we were the first university in England to welcome students of any religion and the first to welcome women on equal terms with men.

Today UCL has over 60,000 students and 12,500 staff and is one of the world’s top 10 universities. Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL’s students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience. UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events.

UCL has a team of Student Advisers based in faculties to support undergraduate students. The Student Advisers support students with orientation and transition to university life. They engage with students proactively, demonstrating interest in their university experience and care for their wellbeing; offering opportunities and activities for personal development, alongside facilitating connections between students and staff. The Student Advisers guide students through relevant UCL policies and processes, promoting and enabling equality and inclusion, resolving issues, signposting, or referring enquires as appropriate.

**About the role**:
The Student Adviser post will support students based in one of its academic faculties. The postholder will provide a key point of contact for first year undergraduate students and will also support appropriate activities across all undergraduate groups within their academic units. The Student Adviser will work alongside colleagues in academic units to strengthen the local support provision and facilitate effective connection with students.

This role will be maternity cover until 24 November 2025 or the return of the substantive postholder, whichever is the earlier.

**About you**:
The successful applicant will have proven experience in supporting the pastoral needs of others, preferably within a higher educational institution. They will be experienced in managing the complex needs of others and able to demonstrate a flexible and proactive approach towards working with others.

You will be highly organised and able to prioritise and manage your own workload effectively. You will have excellent administrative skills, including the ability to maintain accurate and detailed records, together with excellent IT skills that includes MS Office. You are a confident and clear communicator with excellent interpersonal skills and are able to listen and advise, exercise tact and diplomacy and maintain confidentiality.

**What we offer**:
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance

**Our commitment to Equality, Diversity and Inclusion**:
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.