Customer Service Co-ordinator

24 hours ago

Belfast, United Kingdom Translink Full time

**Railway Customer Services Areas**

**Northern Area**: Bangor, Carrickfergus, Coleraine, Portrush, Ballymena, Yorkgate, Derry/Londonderry

**Southern Area**: Belfast Grand Central Station, Lanyon Place, Lisburn, Lurgan, Moira, Portadown, Newry

**Job description**:
The role of a Customer Service Co-Ordinator is to be an ambassador for Translink by providing an excellent customer experience and to assist in delivering a high class and punctual rail service.

This includes:

- Checking and issuing passenger travel tickets
- Advising passengers of delays or circumstances affecting the running and quality of service
- Assisting passengers with alternative substitutions, travelling on and selling/ checking tickets if required
- Addressing and resolving customer queries
- Opening and securing company premises

**Essential Criteria**:

- Minimum of GCSE qualifications in Maths & English at Grade C or above (or equivalent qualification), or alternatively be able to demonstrate at least 2 years’ relevant experience in a similar post.
- Minimum of 2 years’ face to face experience in a customer service environment with experience of cash handling.
- Experience of dealing with difficult customer complaints and customer enquiries.
- Experience of adhering to Health & Safety Rules
- Flexible attitude to work and working hours
- Aged 18 or over (in order be able to obtain a Personal Track Safety License)

**Desirable Criteria**:

- Customer Care qualification or training.
- Minimum of 3 years’ face to face experience in a customer service environment with experience of cash handling.
- Experience of report writing in a work environment.

**Benefits**:

- Full training provided
- Competitive salary and annual leave entitlement
- NILGOSC Pension
- Career development and progression opportunities
- Employee benefit scheme
- Diversity and inclusion networks and initiatives
- Opportunity to get involved in charity fundraising and social value initiatives.

**Job Types**: Full-time, Permanent

**Salary**: £442.85-£527.11 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Transport links

**Experience**:

- customer service: 2 years (required)

Work Location: In person

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