Front-end Operations Lead

Position Summary Why join our team? Role and Responsibilities Your key responsibilities- To lead, and deliver the operational effectiveness of Front-End Operations- - Support subsidiaries to achieve their agreed targets for direct eStore sales.- Be a primary point of escalation for issues where the structure or design of the service has impacted performance- Establish processes, SLAs, determine priorities, schedules, plans and necessary resources to ensure completion of projects and requests on schedule and on-budget- Monitor performance, design and implement programmes to enhance the performance of the service- Direct daily engagement with supplier agency to ensure that delivery is fully optimised- Work with customers (Markets) and suppliers (EHQ, HQ) to understand medium to long term needs and implement programmes to account for this- Constantly communicate performance to senior partners and local markets- Co-ordinate Quarterly Business Reviews (QBR) to present performance to collaborators.- Out of hours working - for key events / flagship launches there will be a requirement for out of hours working in order to work with the HQ teams in Korea (including regular travelling in Europe or to Korea). What we need for this role To be successful, you will possess the following skills and attributes: - Experience with, or deep understanding of the D2C dotcom & e-store within consumer electronics industry.- Flexibility to deal with an evolving team over many nationalities, languages and time zones- The ability to package and present ideas & performance updates with clarity- Strong Senior Stakeholder management experience, gained in complex, matrix and European environment (2+ years). Ability to build and maintain a network of partners, develop relationships to deliver change across e-store and wider digital operations- Experience leading and developing teams- Excellent written and verbal communication (clear, accurate, complete, impactful)- Demonstrated business results from delivering on-time and handling large marketing budgets- Ability to work within a fast paced, high pressure environment Desired- Big brand experience- Global or European experience Technical expertise/ Qualifications- Detailed understanding of AEM platform and how this is utilised by Samsung- Good understanding of CRO/PZN execution and how this works for Samsung What does success look like? Personal attributes: - Go extra mile / think beyond - don't be easily satisfied (try to get the best out of situation with good balance between HQ and our markets -> our customers)- Overarching demeanour/role but hands-on if needed- Excellent interpersonal skills and partner management- Ability to work under pressure- Leader and motivator- Critical thinking and pragmatic/focused approach to delivery 6-12 month goals: - Review and improve service offerings from Front-End Operations- Increased efficiency from supplier agency- Take lead in roadmap discussions with EO D2C CoE for AEM development needs The interview process We anticipate 2 stage interview with the Head of Platform Ops and then also Director of D2C Platforms We also anticipate a presentation based on how you would drive Front-End operations performance in first 100 days Skills and Qualifications Benefits of working at Samsung include- Hybrid working - 3 days in the office and 2 days at home per week- Bonus scheme linked to individual, team and company performance- Car allowance- Healthcare cash plan or private medical -family cover- Income protection- Enhanced pension contribution- Three volunteering days each year- Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more- Holiday - 25 days plus bank holidays and an additional day off for your birthday- Access to discounts on a wide range of Samsung products- Access to a discount shopping portal A note on equal opportunities We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.