Contract Manager

**About The Role**:
At GRAHAM, we’re committed to being an employer of choice, where your individuality is celebrated, and your growth is our priority. We believe in creating an environment where you can thrive, knowing that your contributions make a difference.

As one of the UK & Ireland’s leading Facilities Management providers, we go beyond managing spaces — we enhance environments that positively impact communities. With partnerships spanning universities, healthcare institutions, and local authorities, we’re dedicated to creating lasting change.

As our company continues to grow, with a £1bn+ annual turnover, we’re looking for talented Contracts Managers who are ready to step up and help shape our future success.

**Location**: Liverpool
**Contract Type**: Full-Time, Permanent
**Salary**: Competitive
**Reporting to**: Regional Contracts Manager
**Division**: Facilities Management

**What We Offer You**:
At GRAHAM, we believe that when you thrive, we thrive. That’s why we offer more than just a competitive salary — we provide a comprehensive benefits package that supports your well-being, growth, and work-life balance.

**Generous Time Off**: Enjoy up to 36 days of paid annual leave to recharge and spend time on what matters most.

**Strong Financial Security**: Secure your future with an excellent company pension scheme and free Life Assurance (6x your annual salary).

**Health & Wellness Focus**: Access free BUPA health assessments and enjoy exclusive discounts on private healthcare, gym memberships, and even free annual flu jabs.

**Support When You Need It**: Take advantage of our Employee Assistance and Health & Wellbeing programs, designed to help you succeed both at work and at home.

**Career Development**: We’re committed to your growth, offering ongoing training and development opportunities to help you advance your career.

**Peace of Mind**: Receive free will advice and access to our legal benefits to ensure you and your family are protected.

As a Contracts Manager at GRAHAM, you’ll be at the forefront of delivering exceptional service across the Council Estate, overseeing planned and reactive maintenance along with minor works. This is your chance to step into a leadership role where your problem-solving skills and strategic thinking will be essential in driving best-in-class service.

You will be the face of our operations, ensuring contract compliance, managing teams, and nurturing relationships with clients. You’ll lead from the front, inspiring your team to meet and exceed expectations, while fostering a culture of excellence. If you’re a self-starter with a passion for client satisfaction and a commitment to innovation, this is the perfect role for you.

**Key Responsibilities**:

- **Build Strong Relationships**: Develop and maintain excellent working relationships with client estate management teams, stakeholders, and internal departments to deliver outstanding service.
- **Lead the Team**: Oversee and motivate local site management teams and direct labor, ensuring productivity and contract compliance.
- **Drive Improvement**: Collaborate with senior management to implement change management processes that enhance contract performance and service delivery.
- **Exceed Expectations**: Monitor and optimize contract performance to achieve all SLA and KPI targets.
- **Manage Emergencies**: Take charge of emergency repairs, critical incidents, and temporary services to ensure mínimal disruption to client operations.
- **Ensure Excellence**: Lead the charge on health and safety standards, maintaining GRAHAM’s reputation for operational excellence.
- **Lead with Insight**: Oversee budgets, prepare detailed reports, and drive performance reviews to ensure continuous improvement and financial success

**About You**:
**What We’re Looking For**:
**Essential Requirements**:

- Minimum of 3 years’ experience in a Facilities Management or Building Services role.
- HND/HNC qualification in Building Services or equivalent.
- Proven experience with mechanical, electrical, or HVAC services in FM contracts.
- A strong grasp of contract performance and commercial knowledge.
- Excellent communication and leadership skills, with the ability to inspire teams and build lasting relationships with clients.
- Experience in managing contract budgets and maximizing supply chain performance.

**Desirable Qualifications**:

- Familiarity with performance deductions and payment mechanisms.
- IOSH or equivalent health and safety certification.
- Project management experience in Mechanical/Electrical/HVAC/Building fabric
- A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request._Access NI Privacy Notice can be viewed at_: _AccessNI Privacy Notice | Department