Sda IT Service Desk Administrator

**Details**:
**Reference number**:

- 386319

**Salary**:

- £25,000 - £26,300
- per annum (pro rata), plus generous benefits and an average 28.97% employer pension contribution. Existing civil servants should refer to the Further Information document for salary details.
- A Civil Service Pension with an employer contribution of 28.97%

**Job grade**:

- Other
- Technical Specialist I

**Contract type**:

- Permanent

**Business area**:

- MOD - Submarine Delivery Agency - Information Management & Information Technology (IM&IT)

**Type of role**:

- Information Technology

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 1

Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- MOD Abbey Wood, Filton, Bristol, Avon BS34 8JH

About the job

**Job summary**:
The Submarine Delivery Agency (SDA) is a part of the Ministry of Defence responsible for the procurement, in-service support, and disposal of the UK’s nuclear submarines. Our work is of unparalleled strategic importance nationally and internationally, ensuring the security of the UK’s continuous at-sea nuclear deterrent, and delivering some of the most technically complex programmes in defence.

Here you’ll find a community to belong to - whether that’s alongside project teams with a shared vision or as part of an employee network of like-minded individuals. We believe that, by celebrating different backgrounds and perspectives, together we’ll achieve the extraordinary.

Discover more about our work:
We offer 25+ days’ holiday, flexible and hybrid working, enhanced parental leave schemes, shopping discounts, and an exceptional employer pension contribution of around 28.97%, to help make work for you.

Nationality, visas, and vetting: For security reasons this role is open to sole UK nationals only. A ‘sole UK national’ refers to an individual who holds citizenship solely in the UK, without dual citizenship or nationality from another country.

We’re unable to offer visa sponsorship.

This role requires you to have lived in the UK for the last 5 years and obtain Security Check (SC) security clearance. Clearance must be obtained without any caveats that prevent you from carrying out the role you’ve been recruited for. If it isn’t obtained or is obtained but with caveats that prevent you from carrying out the role, any conditional offer made to you will be withdrawn. Obtaining SC security clearance can be a lengthy process, and we reserve the right to withdraw any conditional offer made if the necessary security clearance isn’t obtained within 12 months.

**Job description**:
Are you eager to start or advance your career in the IT sector? We have an exciting opportunity for an IT Service Desk Administrator to join our innovative and dynamic team in Bristol. This is your chance to become a vital part of our Information Management & Information Technology (IM&IT) profession.

This entry-level role is perfect for launching your career in both the IT industry and the Civil Service. You'll gain hands-on experience in technical support, Business-As-Usual tasks, and IT project-based duties. You’ll benefit from a wide range of training and development opportunities, including in-house and industry-standard courses and certifications. You will also have opportunities to travel to other UK wide MoD sites.

Due to this being a front-facing customer focused role, regular in-person office attendance is required for a minimum of 4 days per week, with some flexibility where business needs allow. You’ll be able to enjoy our impressive on-site amenities, including a restaurant, coffee bistros, and free parking as well as taking advantage of our fully equipped gym, sports hall with bookable classes, squash court, tennis courts, and football pitch.

For security reasons this role is open to sole UK nationals only.

**What you’ll be doing**
- Delivering Service Desk Support activity, gathering customer Information to identify the reason for the call.
- Assessing customer software or hardware issues and attempting resolution or escalating where appropriate to agreed service standards.
- Actioning asset management, account services, IT service desk requests.
- Providing technical support and guidance to Customers.
- Regularly sharing knowledge of common issues and working collaboratively.

**Person specification**:

- Proficient in the use of IT - Microsoft products or similar.
- Demonstrable experience in providing customer service.

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

- Service Delivery and Operations (2) - Awareness
- Data Literacy - Awareness
- Working Together - CSBC 2
- Communicating and influencing - CSBC2

**Benefits**:

- Alongside your salary of £25,000, Ministry of Defence contributes £7,242 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits