Corporate Receptionist Dedicated Cover

Job Introduction
**We are recruiting a Dedicated Corporate Receptionist to join our Rapport team and work at some exciting new property management client sites based around central London.**

The client is a London based commercial real estate that builds and invests in buildings, spaces, and partnerships to create sustainable places and connect communities. The client is one of London’s most innovative office specialist property regenerators and investors and is well known for its design-led philosophy and creative management approach to development.

The role will entail commuting between various sites within our portfolio and covering your colleagues for their annual leave, vacancies, or absences. It requires a lot of flexibility, but you will have a benefit of working across 13 prestigious buildings and interacting with the whole team.

**_This is a full-time, permanent role (45 hours per week). You will be working from Monday to Friday on a shift rota basis between 7 AM and 7 PM, depending on the site. _**

**Main responsibilities**
- Welcoming guests and ensuring a seamless and personal guest journey
- Acting upon all requests that guests might have in an efficient, friendly and timely manner
- Stepping in for the on-site team member to ensure seamless service delivery
- Being flexible and adaptable to be able to work in multiple locations.
- Building relationships and being the main point of contact for the office occupiers
- Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
- Providing ad-hoc services as and when required
- Always acting according to Rapport and the client’s standards
- Share our Rapport values**:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_**:

- Be willing to accommodate to last-minute adjustments and travel across 13 of our client sites
- Ideally have at least 1 year of experience in a receptionist role (e.g. hotels, premium airlines or a corporate business environment)
- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
- Have an excellent command of English, verbal and written
- Be creative and proactive, flexible and adaptable, organised and detail-oriented, process-driven, and resourceful with a can-do attitude
- Have the ability to work independently and as part of a large team
- Display excellent personal presentation and interpersonal skills
- Have passion to deliver excellent guest service in everything that they do

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three star