Customer Advisor

5 days ago

Wolverhampton, United Kingdom Pertemps Lloyds Full time

**Customer Service Advisor**
**Location:Work from home upon completion of the training period**
**Training location: Pendeford Business Park, Wolverhampton
Pay Rate : £10.58 per hour (up to £15.87 per hour with overtime rates)
Working patterns:4/7 days per week (set shift patterns) 35 hour working week
Shifts - Midday to late evening shift pattern
Temporary role (ongoing basis) with a likelihood to be made permanent in the future**
Pertemps are recruiting on behalf of Lloyds Banking Group seeking Customer Service Advisors within their telephone banking departments.
Lloyds Banking Group are committed to supporting customers, communities and businesses and have been doing so for over 320 years.
If you are looking for a new role to gain fantastic experience, be provided fulltraining and would like to work for one of the UK’s leading banks as a Customer Service Advisor then this is the role for you **No experience is necessary as full training will be provided**.
As a Customer Service Advisor you will be using your excellent customer service skills to be the first points of contact for Lloyds Banking Group customers, dealing with inbound calls or helping customers resolve issues either via the telephone or Webchat.
**WHAT’S IN IT FOR YOU? **
Opportunity to **work from home** upon completion of training period (likely 3 months training)
35 hour working weeks
Potential to go permanent in this position
A full comprehensive training and coaching package
Potential for overtime opportunities (with great overtime pay rates)
Potential for future pay progression (length of service and competency based)
Bonus scheme available
The opportunity to work with some of the most influential and experienced managers in the banking industry
Generous holiday allowance
Opportunity to gain great Customer Service and Administration experience (full training provided)
**KEY RESPONSIBILITIES:**
Manage inbound customer calls relating to their accounts and products, keeping it simple and making it easier to do business
Complete telephony, digital and admin based tasks to service customer queries
Take ownership of customer problems, solving them at first point of contact and escalate when required
Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
Personally contribute to an environment where colleagues want to work and customers feel valued
Attention to detail is key, as is the ability to keep a focus on customer outcomes.
**SKILLS/EXPERIENCE:**
Previous customer service experience beneficial but not essential
A great attitude towards providing an excellent level of customer service which exceeds customer expectations
Good communication - oral and written
Ability to adapt to change while embracing new ideas
Embrace 'in the moment' coaching to develop your skills and knowledge
Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
A good understanding of IT/ Computers
**Please note that it is a mandatory requirement to complete pre-employment checks including, but not limited to, a CREDIT CHECK and DBS check in order to be considered for this work assignment.

  • Customer Services Advisor

    2 days ago

    Wolverhampton, United Kingdom Bromford Full time

    Are you passionate about providing a great customer experience? Do you enjoy building relationships with people and finding creative solutions to problems? Do you want to work for an organisation rated as a **Great Place to Work**? If so, you belong at Bromford! We are on the lookout for new customer service advisors to join our contact team. The team are...

  • Customer Services Advisor

    2 weeks ago

    Wolverhampton, United Kingdom Bromford Full time

    **The vacancy** Are you passionate about providing a great customer experience? Do you enjoy building relationships with people and finding creative solutions to problems? If so, you belong at Bromford! We are on the lookout for new customer service advisors to join our contact team. The team are responsible for handling a wide variety of calls and digital...

  • Customer Advisor

    1 week ago

    Wolverhampton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts/Stock Flow** **Part time - 12 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Wolverhampton** We believe anyone can improve their home to make life better. Every day, we give our millions of...

  • Customer Advisor

    1 week ago

    Wolverhampton, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Service Advisor

    2 weeks ago

    Wolverhampton, United Kingdom Wolverhampton Commercial Full time

    **Customer Service Advisor** **Permanent** **Wolverhampton** **£20,000 - £22,000 per annum** **Full-Time, 8:30am - 5:00pm Monday to Friday** Due to continued growth, we are looking for a Customer Service Advisor to join our client in Bilston, Wolverhampton. You will be joining a lovely team in a fantastic location. **Main duties and responsibilities**: -...

  • Customer Advisor Days

    5 days ago

    Wolverhampton, United Kingdom Pertemps Lloyds Full time

    Customer Service Advisor Location:Work from home upon completion of the training period Training location: Pendeford Business Park, Wolverhampton Pay Rate : £10.58 per hour (up to £15.87 per hour with overtime rates) Working patterns:4/7 days per week, 8am and 7.45pm. 35 hour working week Temporary role (ongoing basis) with a likelihood to be made...

  • Customer Service Advisor

    5 days ago

    Wolverhampton, United Kingdom Pertemps Lloyds Full time

    **Customer Service Advisor** **Location:Work from home upon completion of the training period** **Training location: Pendeford Business Park, Wolverhampton Pay Rate : £10.58 per hour (up to £15.87 per hour with overtime rates) Working patterns:4/7 days per week (set shift patterns) 35 hour working week Temporary role (ongoing basis) with a likelihood to be...

  • Customer Service Advisor

    2 weeks ago

    Wolverhampton, United Kingdom Candidate Source Ltd Full time

    They are looking for an enthusiastic Customer Service Advisor with a good telephone manner and able to learn about their packages quickly and thoroughly. You will provide customer support to clients, many of whom are volunteers and may not be experts in computertechnology. The office is relaxed and friendly, but you will be expected to work professionally to...

  • Customer Care Advisor

    7 days ago

    Wolverhampton, United Kingdom Office Angels Full time

    **Job Type**:Temporary to Permanent **Job Role**: Customer Care Advisor x2 **Hours**: Monday to Friday, 9:00am until 5:30pm **Pay**: £10.57 per hour **Location**:Wolverhampton **Start Date**: Immediately Do you have a passion for delivery excellent customer service and enjoy taking an active role in support others? An exciting opportunity has arisen...

  • Customer Support Advisor

    1 day ago

    Wolverhampton, United Kingdom ERA Home security Full time

    **Customer Support Advisor - Smart Security** **Location: Wolverhampton** We are seeking a **Customer Support Advisor** to join ERA and provide technical advice and customer care to end-users and our customers. As **Customer** **Support Advisor,** you will acquire a strong technical knowledge of all ERA’s smart security products and create and maximise...