Housing Officer

**Housing Officer**

**Location: Denbighshire**

**Salary up to £28,000 per annum**

**Job Title**:Housing Officer**

We have an opportunity for a **Housing Officer** **to join our organisation

The **Housing Officer** **will be based at our offices in **Denbighshire**

**PURPOSE OF THE JOB**:
To understand the complex needs of tenants, licensee or occupants of Adullam properties within the context of Supported Exempt Accommodation. To deliver a consistently high customer service which enhances the quality of life for tenants by providing safe, secure and attractive environments; creating sustainable communities.

This is a key post contributing to the management and delivery of Adullam’s housing and estate management service to its residents. Working within Association’s corporate aims and objectives you will deliver a customer focussed service.

The post will support the provision of Adullam supported housing across the region, working with specific services to provide letting and property management service meeting the specific needs of our residents in this area.

You will be expected to ensure effective working relationships with colleagues and external agencies and contribute to the maintenance and development of the Association’s values, culture and ethos.

**KEY RESPONSIBILITIES**

**Property Management**
- Ensuring Adullam’s responsibilities under management agreements / leases are adhered to.
- To manage the process for disposal or acquisition of properties co-ordinating with central departments
- The efficient management of void properties to ensure quick re-let: with pre-let and post let checks, ensuring repairs are ordered and completed quickly.
- To carry out annual H&S internal checks and Environmental Risk Assessments ensuring the internal and surrounding area and building is safe and secure.
- To monitor more regular checks are being carried out by tenancy sustainability officers as per the needs of tenants, residents and primary landlord.
- To ensure the properties are let to Adullam Standards
- To work closely with the asset management team to provide sound H&S and housing services
- Ensure the process for Gas Safety checks is strictly adhered to.

**Tenancy Management**
- Ensure the selection criteria and decision process is transparent and adhered to and supporting services managers in interviews and the allocation selection decision process where necessary.
- Monitoring and enforcing any breaches in occupancy agreements, in consultations with support services teams.
- Monitor Residents’ arrears weekly and to take preventative and punitive action, as agreed with support staff, to prevent Residents’ arrears.
- To provide Residents, support staff and management with clear information about arrears, via agreed systems (including Pyramid).
- Assertively resolve incidents of Anti-Social Behaviour and nuisance with the involvement of statutory and support agencies as applicable, per Adullam’s and the Tenant Services Authority standards.
- Respond quickly to complaints and ensure any concerns or incidents reported are managed professionally and quickly. To monitor recordings of such incidents / complaints in accordance with Adullam procedure.
- Assertively manage incidents of harassment per Adullam’s and the Tenant Services Authority standards.
- Take appropriate action to terminate occupancy agreements including serving eviction notices together with the preparation and representation of cases in the county court.
- Ensure Housing Officers are regularly visiting properties and support is available in a variety of mediums for tenants and residents to learn about their obligations under the licence or tenancy agreement, in particularly rent payment and property maintenance.
- Work in liaison with the asset management team to ensure the provision remains relevant to the residents needs and address issues of disrepair, cyclical maintenance and improvement.
- Participate in the on call rota with other local Senior Project Workers. To take calls out of hours from project staff where issues cannot be resolved locally or where there has been a serious incident.
- Tenancy Services: to provide housing management services to supported housing tenants, assisting with advice and interventions to deliver care, support and supervision for tenancy sustainment purposes.
- Leading role and case ownership of customer accounts; managing but, not exclusively Rent, rent arrears, former tenant arrears (in conjunction with the FTA process), property condition, health & safety, anti-social behaviour, safeguarding, tenancy enforcement and property services.
- Close and regular contact, if practicable weekly contact, with tenants and vulnerable residents referring them to relevant agencies.
- Provide tenants, licensee’s or occupants with appropriate advice regarding tenancy management; rights and responsibilities in relation to tenancy agreements.
- Use of Early Interventions at commencement of tenan