Senior Representative, Contact Center
1 week ago
Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Job Title Senior Representative, Contact Center Overview: We’re Vocalink, a Mastercard company. Our technology powers the UK’s real-time payments, settlements, direct debit systems as well as a network of over 55,000 ATM’s. We process over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits. In 2017, we became part of the Mastercard family, joining the most widely recognised and respected companies in the world. Together, we’re making payments simpler and smarter. The Customer Contact Centre is open 24X7X365 supporting our customers that range from internal colleagues, high street banks, payment schemes and ATM operators. We’re based on the outskirts of the spa town Harrogate with secure parking. We’ve got a subsidised café on site, free tea, and bean to cup coffee, prayer room, bike storage, outdoor seating, and shower facilities. Role: - Learn about our products (don’t worry, we’ll teach you) and how to have great conversations with our customers. - Incident management and progression working together with the dozens of internal teams who support us in the background to meet some strict SLA’s. - Spend time understanding our customers, offer help, advice and escalate issues where required. - Be part of a supportive, fun, and friendly customer service team. - Work 35 hours per week, Monday to Friday, 8 hour shifts of varied shift patterns All About You: - Plenty of customer service experience and strong interpersonal skills. - A good track record of providing customer service as well as a genuine passion for helping customers. - You enjoy developing your knowledge around our products and services to share with both customers and colleagues. - The ability to communicate effectively throughout difficult situations and relish stepping up to the challenge." Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard’s security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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Senior Representative, Contact Center
1 week ago
Harrogate, United Kingdom Mastercard Full time**Our Purpose** - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...
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Associate Specialist, Contact Center
1 week ago
Harrogate, United Kingdom Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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Internal Sales Person
1 week ago
Harrogate, United Kingdom Electric Center Full time**Job description** **COMPANY OVERVIEW** Edmundson Electrical Ltd trading as Electric Center is the UK and Ireland's largest and leading electrical wholesaler. We play an important role in the electrical industry supply chain. We buy and stock electrical products from the industry’s leading manufacturers and then sell them to electricians and other...
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Outbound Sales Representative
2 weeks ago
Harrogate, United Kingdom Lookers Full timeOverview: **Sales Development Representative** **Harrogate** Lookers Leasing is looking for a Sales Development Representative, the role requires the individual to generate qualified leads and create new business opportunities within the leasing market, focusing on fleet within pre-agreed company guidelines. The Sales Development Representative (SDR) role...
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Senior Sales Negotiator
5 days ago
Harrogate, United Kingdom Unity Resourcing Ltd Full timeSenior Sales Negotiator & Valuer Location: Harrogate and Ripon branches, North Yorkshire (based across both sites) Salary: £30,000+ depending on experience plus commission Hours: Full-time, including 1 in 3 Saturdays on a rota basis We’re working with a high-performing and successful estate agency who are looking to recruit an experienced Senior Sales...
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Senior Sales Negotiator
2 weeks ago
Harrogate, United Kingdom Unity Resourcing Ltd Full timeSenior Sales Negotiator & Valuer Location: Harrogate and Ripon branches, North Yorkshire (based across both sites) Salary: £30,000+ depending on experience plus commission Hours: Full-time, including 1 in 3 Saturdays on a rota basis We’re working with a high-performing and successful estate agency who are looking to recruit an experienced Senior Sales...
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Customer Representative
1 week ago
Harrogate, North Yorkshire, United Kingdom Nationwide Building Society Full timeLocationHarrogate / West YorkshireSalaryFrom £25,250ContractPermanent (Full Time)Reference955Job descriptionAt Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels . From transactions on the till, allocated time handling inbound calls from customers, to supporting...
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Uk-bc Operations Supervisor
2 days ago
Harrogate, United Kingdom Bank of America Full timeRequisition#1969 Banking Center Operations Supervisor at Harrogate (United Kingdom) Full-Time 35 Hours weekly. **UK-Banking Centre Operations Supervisor** **PRINCIPAL ACCOUNTABILITIES** The Banking Center Operations Supervisor will supervise daily center/MBU operations and subordinate associates with responsibility for ensuring efficient and compliant...
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Customer Support Representative
2 weeks ago
Harrogate HG, United Kingdom Chameleon Technology Full time £22,000 - £35,000 per yearCustomer Support RepresentativeContract: 12-month fixed-term (maternity cover) with strong potential to becomepermanentAbout the OpportunityJoin Chameleon Technology as we expand our team and help millions of householdstransition to smarter, greener energy. We are seeking a Customer Support Representativewho will play a pivotal role in delivering exceptional...
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Senior Quantity Surveyor
7 days ago
Harrogate, United Kingdom Marmion Full timeSenior Quantity Surveyor Senior Consultant Quantity Surveyor – Chartered Up to £70,000 | Harrogate | Progression & Strategic Involvement We're searching for a chartered Quantity Surveyor to join a growing consultancy in Harrogate that offer excellent career progression opportunities. You'll work across healthcare, commercial, industrial, heritage, and...
