Defence Support Administrator

**Defence Support Administrator**:

- Elland_, _Halifax_
**£23,000 per annum**

**The Job role**
Ensure we meet our obligations, key performance indicators, specifically in relation to Defence contracts throughout our company.
To provide administrative support to all Terberg DTS Defence related contracts.
To act as the day-to-day POC for Defence Fire and Rescue (DFR) work requirements.
To provide maintenance and fleet management services to the DFR Contract in accordance with the Maintenance Contract Operating Procedures and the Mandatory Inspection Operating Procedures.
To provide effective support to the Defence Team and to coordinate work requirements effectively with all other departments.
To provide effective customer service and build relationships with both internal and external customers.

**Responsibilities**:

- Answering the dedicated DFR vehicle reporting telephone line.
- Accurately recording DFR vehicle faults and maintaining the DFR spreadsheets, ensuring defects are passed to the relevant maintenance organisation in a timely manner.
- Liaising with the Fire Division to ensure defect attendance is in line with the DFR Priority system.
- Ensuring DFR scheduled maintenance is accurately forecast and details provided to the maintenance organisation via T Cards.
- Maintaining DFR vehicle maintenance and inspection records and updating Joint Asset Management and Engineering Solutions 'JAMES' as required.
- Ensuring DFR scheduled Mandatory Equipment Inspections (MEI) are accurately forecast and details provided to the vehicle inspectors in sufficient time to ensure MEI compliance does not elapse.
- Ensuring all MEI’s are recorded and records maintained for each inspector.
- Ensuring all in-house systems such as LIST are updated.
- Ensure invoicing details for the customer are correct and that an invoice is raised at the appropriate time.
- Scrutinising vehicle defect reports to ensure such defects are covered under the appropriate contract.
- Scrutinising all repair options to ensure value for money is achieved.
- Provide cover for other MoD department members when needed.
- Providing accurate handover notes during periods of absence.
- To action customer repair, maintenance and breakdown requests in a timely and cost effective manner.
- To ensure equipment is maintained in accordance with its service contract.
- To prioritise work effectively ensuring all documentation is recorded accurately.
- Liaise with management team to proactively escalate any concerns / risks.
- To ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location.
- Ensure all service records are received from the appropriate Field Service Engineer and are accurate.
- Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding.
- Undertake any other duties consistent with the purpose of this job or to support the needs of the business.

**The Successful Defence Support Administrator**:

- The ability to work to tight deadlines, under pressure and with a sense of urgency.
- Able to put forward new ideas to improve processes within the department.
- Able to be flexible to customer needs and working schedules.
- Be able to maintain confidentiality at all times.
- Able to prioritise own work and work within the department to assist others.
- Excellent planning skills.
- To demonstrate self-motivation in achieving own and departmental objectives.
- Able to demonstrate positive customer service skills.
- Good knowledge of other Microsoft Office - Outlook, Word, Excel and PowerPoint.

**Benefits**:

- Up to £23,000.00 per year
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Wellness programmes
- Monday to Friday - 8:30am-5pm

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Work Location: On the road