Operations Performance Leader

6 days ago

Leicester, United Kingdom Royal Mail Group Full time

**Job reference number 304697**

Operations Performance Leader - Leicester Area

Salary starting from £62,000 (dependent on experience), £5.500 car allowance or £5,000 cash equivalent, potential annual bonus
Company pension scheme with highly competitive contribution rates
Generous annual leave offering of 27.5 days, plus bank holidays, increasing to 30 days after 10 years service

Full time

Permanent

OPL Leicester Area

**ABOUT US**

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.
We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

**THE ROLE**

You’ll make your impact across multiple locations as you lead a large community of ambitious and proactive Customer Operations Managers.

With a focus on elevating performance through specific coaching and inspirational management, you’ll drive and evolve the achievements and development of our Managers.

It’s all about raising the bar, developing talent and empowering operational excellence with new strategies, processes and ideas. This role is integral to bringing us together, moving us forward, and ultimately building trust with our customers.

**WHAT YOU’LL GET**

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 18% on-target bonus, £5,500 to go towards buying a car (reduced to £5,000 if taken as a cash), single-only medical cover generous holiday allowance, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There are also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride, you’ll feel from being part of one of the biggest transformations in the industry - helping us move from a letters business to a parcels business.

**ABOUT YOU**

You know what makes a great leader, because you are one, and you know how to spark strong leadership in others. This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure.

Commercial awareness is key, as well as people management skills, coupling both logic and sensitivity within Royal Mail policies.

Grow, motivate, coach, collaborate. We’re looking for someone who will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

**NEXT STEPS**

**Shift patterns**

Working from 06:00 am to 16:00 pm, flexibility is required

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

LI-POST #RMG #DeliveryandCollections #LIMRT

  • Intraday Performance Team Leader

    2 weeks ago

    Leicester, Leicester, United Kingdom Bellrock Group Full time

    Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through...

  • Intraday Performance Team Leader

    1 week ago

    Leicester LE LP, United Kingdom Bellrock Full time

    Intraday Performance Team LeaderBellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance,...

  • Operations Team Leader

    4 days ago

    Leicester, United Kingdom PepsiCo Full time

    Overview: PepsiCo UK is home to some of the world's most loved food and drink products. Making every day favourites like Walkers, Quaker, Doritos, Pipers and Monster Munch, to name a few! We have a fantastic reputation for developing and launching products that our consumers love. PepsiCo products are enjoyed by consumers around the world more than one...

  • Housing Operations Leader: Neighbourhoods

    6 days ago

    Leicester, United Kingdom Platform Housing Group Full time

    A housing services organisation is seeking a Housing Operations Manager to lead teams in Leicestershire and Nottingham. The role involves overseeing tenancy and neighbourhood management, ensuring high-quality services, compliance, and customer satisfaction. Responsibilities include driving team performance, managing risks, and fostering relationships with...

  • Ops Finance Leader: Strategy, Performance

    2 weeks ago

    Leicester, United Kingdom Samworth Brothers Full time £125 - £150

    A leading food manufacturer in Leicester is seeking a Head of Finance – Operations to steer financial performance across multiple sites.Increase your chances of an interview by reading the following overview of this role before making an application.The successful candidate will lead finance teams, manage operational reporting, and drive performance...

  • Production Team Leader: Lead

    1 week ago

    Leicester, United Kingdom Samworth Brothers Ltd Full time

    A leading food manufacturer in Leicester is seeking a Team Leader to motivate and engage their department team. You will be responsible for conducting performance reviews and championing health and safety standards. The ideal candidate will have strong leadership abilities and a proactive approach to responsibilities. Join a family-oriented company that...

  • Operations Team Leader

    2 days ago

    Leicester, United Kingdom Hastings Direct Full time

    Team Leader - Home Operations - As a result of our UK Retentions department expanding significantly, we are seeking contact centre Team Leaders with experience to join us on our onshoring journey. - You will be supporting our customers across multiple journeys including Join, Change & Renew, adapting your approach to deliver a positive customer outcome - You...

  • Performance Excellence Specialist

    2 days ago

    Leicester, United Kingdom PepsiCo Full time

    **Overview** PepsiCo UK is home to some of the world's most loved food and drink products. Making every day favourites like Walkers, Quaker, Doritos, Pipers and Monster Munch, to name a few! We have a fantastic reputation for developing and launching products that our consumers love. PepsiCo products are enjoyed by consumers around the world more than one...

  • Polish Technician

    3 days ago

    Leicester, United Kingdom Motability Operations Full time

    Job DescriptionDescriptionJoining Vehicle Solutions, part of Motability Operations Limited, the UK's largest vehicle leasing company. Due to growth and the opening of our new state of the art refurbishment centre we are seeking a polish technician to join our vehicle reconditioning team in Coalville, Leicestershire. Reporting into the cosmetic team leads,...

  • Launchpad for Graduate Operations

    1 week ago

    Leicester, United Kingdom Severn Trent Water Full time

    A leading water utility company based in Leicester is seeking graduates for its Graduate Operational & Environmental Leadership Programme. The role involves gaining experience in customer operations, understanding environmental management, and developing skills to become an operational manager or environmental specialist. Candidates from diverse backgrounds...