Part-time Receptionist

**Job description**

An exciting opportunity has arisen to join our team as a receptionist/administrator, working at our Upholland Veterinary Centre

The role requires passion and interest in the welfare of animals and a basic understanding of their care, although specific training will be given where required.

We are looking to recruit two part time members of staff covering hours 8:30 -18:30 Monday to Friday.

A uniform is provided.

Applicants must be able to demonstrate experience in customer service, both over the phone and face to face.

Applicants must be computer literate.

The role requires compassion and the ability to stay calm in a busy or difficult situation.

**Duties include, but are not limited to the following**:

- Answer incoming calls and greet customers quickly and efficiently and in a polite and friendly manner.
- Arrange, book and amend client appointments.
- Ensure all client records are maintained.
- Manage calls and queries from customers to maintain the highest levels of customer satisfaction.
- Process payments from clients relating to their pets treatment or prescriptions.
- Dispensing medication that has been prescribed by Vet.
- Practicing stock rotation.
- Ensure the reception area is always clean and tidy and that all stock is correctly priced and displayed.
- Process insurance claim forms and carry out other administrative duties.
- Manage outgoing post.

Essential role related knowledge, skills, qualifications and experience:
Maths and English GSCE

Strong communication skills (verbal and written)

Computer literacy

Customer service experience

Organisational and time management skills

The role reports to the Practice Manager and includes interaction with all members of staff and our clients.

**Job Type**: Permanent

**Salary**: £6.83-£9.50 per hour

Schedule:

- Monday to Friday

Work remotely:

- No

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: £6.98-£9.50 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- SKELMERSDALE: reliably commute or plan to relocate before starting work (required)

Work Location: One location