Receptionist / Administrator

Overview:
**Believe in People?**

**The best people have one thing in common.**

**They care.**

**Change Grow Live** are a charity dedicated to the belief that we can make a difference to lives of the people using our service, offering support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options.

Our Lancashire service are looking to recruit a **Receptionist / Administrator**

Join Change Grow Live in our mission to make a meaningful impact in the lives of those using our services. We're dedicated to providing support and respect in a safe environment, where each individual is valued and empowered to reach their full potential. If you're ready to be part of a team that embodies our core values are **‘Be open, be compassionate and be bold’** then we have an exciting position for you.

Our Lancashire service is more than just a workplace; it's a vibrant and collaborative community where every team member, from our inspiring service manager to our compassionate nurses and supportive peer mentors, play a crucial role in driving positive change. Together, we create an inclusive environment where everyone can thrive and make a meaningful impact in the lives of others.

**Hours**: 22.5 hours per week.

**Days**:Monday, Wednesday and Thursday.

**Salary**: £23,497.50 - £24,466.99 (pro rata), dependent on experience.

**Responsibilities**:
We are looking for a warm and friendly person to join our busy service in Lancashire. As the first point of contact, you will greet all visitors promptly and courteously, providing a welcoming atmosphere.

**About the Role**:

- ** Front of House Support**: Help individuals entering treatment.
- ** Visitor Management**: Greet and manage external visitors and professionals, ensuring proper sign-in and sign-out procedures.
- ** Confidential Environment**: Maintain a confidential reception area.
- ** Service Information**: Discuss support services offered.
- ** Appointment Coordination**: Greet individuals who are attending appointments, notify staff of arrivals, and signpost to other services.

**About You**:

- ** Office Skills**: Knowledge of general office procedures and minute-taking experience.
- ** IT Proficiency**: Skilled in word processing, Excel spreadsheets, and data entry.
- ** Interpersonal Skills**: Effective interpersonal skills and a willingness to work flexibly as part of a team.
- ** Confidentiality**: Ability to maintain confidentiality and respond appropriately to requests for assistance.
- ** Communication**: Confident and effective verbal and written communication skills.
- ** Professional Attitude**: Empathetic and non-judgmental attitude toward those accessing our service.
- ** Team Player**: Ability to work flexibly as a team member.

**What We Offer**:

- ** Annual Leave**: 25 days holiday (+ bank holidays), increasing annually for first five years.
- ** Wellness Support**: Paid 'Wellness' hour each week, a 'Wellness' hub, and Employee Assistance Program.
- ** Pension Scheme**: Contributory pension scheme.
- ** Benefits**: Discounts for shopping, cinema, holidays, etc.
- ** Supportive Team**: A friendly and supportive working environment.
- ** Career Development**: Training, development, and progression opportunities.
- ** Referral Scheme**: Refer a friend and benefit from our scheme.

Join us at Change Grow Live, where together, we'll create a supportive and inclusive environment where everyone can thrive and make a difference.