Lettings Officer

2 days ago

Birmingham, United Kingdom Platform Housing Group Full time

**Are you result driven with the ability to deliver great customer service?**

Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies.

We are currently recruiting for a Lettings Officer to join our very busy Lettings team. Our aim is to provide our customers a positive journey at a stressful time. We want our customers to recommend us to everyone they know and become the landlord of choice.

**What could you be doing?**

In this role you will be balancing supporting our customers and providing exceptional service with meeting the needs of the business to reduce how long our available homes are empty and losing rental income. You will assess the applicants’ circumstances and their suitability to be a customer, ensuring we are creating successful tenancies and sustainable communities.

This is a role well suited to someone with drive and an ability to work in a fast-paced environment, as you will be working towards performance-based KPIs.
- We are offering this role on a Fixed Term Contract which will end March 2026._

**Some things we need from you**:
You will have great interpersonal skills and be able to resolve issues positively and objectively. You must be able to work collaboratively as part of the wider lettings team to achieve business objectives and meet KPI targets and deadlines. You’ll be able to manage conflicting demands and confidently be able to manage your own case load to ensure your KPI’s are met.

You will have experience of working closely with customers in a result-driven environment and enjoy working towards performance indicators. A customer focused, positive mindset is a must along with strong organisational and decision-making skills to thrive in this busy team.

Ideally, you’ll come from the Housing Sector or Local Authority having exposure to lettings.

Whilst this role is home based, you should have the ability to travel to Group offices and other locations for meetings as required. Our Group offices are located at Birmingham Business Park, Solihull and Central Park, Worcester.
- We anticipate interviews to take place on the 18th August 2025 via Teams._

This role will require a basic DBS check.

**Join us and find your purpose at Platform**

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives.

You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.

Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

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