Team Leader

**Operational Team Leader (Claims)**
- Based in Gallagher Bassett's Tamworth Office - You will work under the direction of the Branch Manager to oversee and supervise a team of Claims Professionals. You will have an excellent understanding of the claims process, and act as a referral point for your team, providing support and guidance. As Operational Team Leader, you will be expected to manage daily people management tasks, manage client expectations, ensure the continued development of staff and act as a role model to others._

**Primary Responsibilities**:

- Supervision of team members to ensure Service Level Agreements are complied with.
- Approve claims settlements within financial authority.
- Ensure team has knowledge of Service Instructions and Policy Wordings.
- Liaise with client to ensure their requirements are met, attending review meetings where appropriate
- Provide training and facilitate development of team in accordance with Gallagher Bassett Learning & Development Prospectus.
- Timely completion of appraisal process.
- Respond promptly to complaints.
- Ensure diary procedures are followed to maintain accurate reserves and a 1:1 closing ratio.
- Manage own solicitors in litigated cases to ensure litigation standards are met.
- Assist Branch Manager in general office administration to ensure smooth running of office.
- Comply with all Gallagher Bassett office procedures
- Actively participate in the Gallagher Bassett training programme

**Essential Skills**:

- Previous Team Leader experience within a regulated environment
- Supports and encourages client service
- Demonstrates strong technical expertise and knowledge within the manager's scope of responsibility
- Has a clear understanding of Gallagher Bassett's Best Practices and drives to achieve them each and every day
- Exhibits strong listening as well as written and verbal communication skills
- Creates a positive work environment, treats others with respect, takes responsibility for developing others and inspires people to perform at their highest level
- Possesses a thorough knowledge and understanding of Gallagher Bassett's business objectives and how to implement them. This is combined with the ability to make sound decisions and execute accordingly based on that knowledge and understanding

**Why Gallagher Bassett?**

As the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management services on behalf of our clients within the Commercial and Local Authority Sectors.

We have a number of departments within Gallagher Bassett, enabling you to progress your career in whichever direction you desire. We welcome the option to work in any of our office locations across the UK as follows:

- Tamworth
- Blisworth
- Llantrisant
- Ipswich
- Chelmsford
- Horsham

At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best.

By joining Gallagher Bassett, you are joining a global organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

**What can Gallagher Bassett offer you?**
- Fully funded Qualifications, and Learning and Development Courses
- 25 Days Annual Leave, Plus Bank Holidays
- Pension Package
- Subsidised Gym Membership
- Life Assurance
- Group Income Protection
- Season Ticket Loans
- Gallagher Benefits Choice Portal
- Employee Stock Purchase Plan
- Private Medical Insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Free flu jabs
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

Reference ID: 101488