Business Support Administrator

We are looking for an experienced Administrator to join our newly created Designer Hub, within TKC.

The Business Support Administrator (part-time) will be responsible for liaising with customers to chase quotes alongside administrative duties and creating daily reports.

This role is a part time (16 hours per week, 3 days), permanent role, working from home and will include weekend working. The hours of work are:

- Saturday (7 hours per day) 10:30 - 18:00
- Sunday (6 hours per day) 10:00 - 16:00
- Monday (3 hours per day) 17:00 - 20:00e

We are offering a competitive basic salary along with a bonus scheme based on qualified leads sold.

**The role**
- Liaising with potential leads/customers
- Using the CRM system to detail all customer contact information
- Inputting leads into the CRM System
- Qualifying leads and booking appointments
- Inputting leads into the CRM System
- Allocate leads to Designers
- Calendar all designer appointments and relay the information to the designers
- Managing incoming and outgoing calls to high quality business standards
- Working with own initiative to fully utilise available data to answer queries and resolve issues
- Dealing with customer enquiries on products, pricing, delivery schedules and more
- Multi-tasking, managing numerous time critical workloads
- Customer complaint handling
- Providing correct and appropriate customer outcomes
- Working collaboratively with multiple departments to achieve acceptable customer outcomes
- Scanning and indexing documents on the document management system
- Producing reports on lead data information
- Supporting department manager with lead data information
- Other general administration duties as and when required (Business Support Reporting)
- Confident telephone manner
- Excellent communicator
- Eye for detail
- A good telephone manner
- Keen to learn about business

**Work experience/Educational requirements**

**Essential**
- Previous experience of working in an administrative role
- Experience in a customer-facing role (either face-to-face or via telephone)
- Minimum of 5 GCSEs C or above including Maths and English
- Proficient in MS Office (particularly Excel and Word)

**Desirable**
- Knowledge of the KBB industry
- Experience of using a CRM system

**Benefits of working for TKC**

We recognise that conflicting priorities between work and personal life can affect employee productivity and stress levels and impact upon work performance.

We are committed to providing an environment that is supportive of work life balance through benefits and health and wellbeing initiatives. Resources and opportunities are provided to encourage and support the improved health and wellbeing of its employees. We do this through the following benefits:

- Competitive salary
- Clean modern, spacious and well-appointed offices
- Fresh Fruit provided to support healthy eating
- Two communal staff break areas.
- Staff discount available on business products
- Social events
- Wellness plan available to employees after 2 years’ service
- Extra day annual leave from your 5th year
- 23 days annual leave plus standard bank holidays
- Staff saving scheme
- Long service bonuses
- Relaxed dress code
- Subsided gym membership
- Cycle to work scheme (twice per year)
- Reduced cost Costco membership
- Death-in-service
- Flu-jab (once per year)

From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. The TKC family is a passionate and proud company. It is this vigour and attitude that helps us execute well every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities and discover a place for you.

**Job Type**: Part-time

**Salary**: £9,200.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Work from home

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: BUSADMINFT