Operations Support

**Operations Support & Reporting Administrator**

**Location -**Denton, Manchester, M34 3SG

**Employment Type**Permanent, 40 Hours per week, 8:00-4:30, Monday - Friday

**General Description**:
The Operations Administrator plays a critical role in supporting the efficient running of the Operations Department. This position requires a detail-oriented, analytical, and proactive individual who will take ownership of key administrative duties while also playing a central part in supporting management with operational productivity, service case analysis, continuous improvement initiatives, and performance reporting

**Key Responsibilities**:
**Performance Monitoring & Productivity Management**
- Monitor, track and report on key KPIs across all operations teams (including Cabinet Build, Picking, Drilling, and Service Case resolution).
- Analyse daily and weekly output for Cabinet Build, proactively highlighting shortfalls or trends to the Head of Operational Excellence and supporting continuous improvement initiatives.
- Develop and maintain dashboards and productivity summaries for daily, weekly, and monthly distribution to relevant stakeholders, with clear insight into performance, risks, and recovery actions where needed.
- Support capacity planning and resource allocation through ongoing analysis of operational throughput.
- The role is expected to meet specific performance metrics tied to productivity, error reduction, on-time delivery, and effective resolution of operational issues.

**Order Management & Workflow Oversight**
- Manage the workflow of Rigid+ and Rigid orders through to dispatch, ensuring all customer orders are processed on time, in full, and to quality expectations.
- Track orders through Parkway with a focus on maintaining the 5-day lead time, ensuring handovers/mop-ups are completed promptly.
- Escalate any bottlenecks or capacity risks (e.g., stock shortages, staffing constraints, picking/build issues) to the Head of Operations and Operations Director.

**Service Case & Error Management**
- Log, categorise and analyse internal and external operational errors, identifying root causes and assigning accountability.
- Audit all External Cases attributed to Operations, summarising findings in a weekly Service Performance Report to be reviewed by Shift Managers, Head of Operations, and the Operations Director.
- Push back where Operations are not at fault, ensuring ownership sits with the correct area and that corrective actions are implemented.

**Cross-Functional Support & Communication**
- Attend daily service meetings for Component, Jigsaw, and Merchant/Retail channels, sharing updates and flagging risks that may impact customer service.
- Liaise with Product and Inventory (PI) Teams to ensure stock is available in line with lead time and delivery expectations; support ad-hoc PI admin and stock checks.
- Act as the central point of contact for the Operations team in liaising with other departments and resolving escalated order or stock queries.
- This role will interact regularly with senior operations leaders, department heads, external partners (e.g., courier companies), and other cross-functional teams such as Inventory, PI, and customer service teams.

**General Operations Administration**
- Maintain accurate and up-to-date documentation and records in ADM and Access Supply Chain; ensure timely scanning and reconciliation of dispatch/invoice documentation.
- Process timesheets for payroll, manage staff leave calendars, and coordinate with agency providers on staffing data including Timenet updates and cost reporting.
- Book in deliveries and coordinate with external courier companies as required.
- Support Health & Safety Manager with administrative tasks.
- Perform general administrative duties and support the wider operations leadership team with ad hoc tasks as required.

**Essential Skills & Attributes**
- Highly process-driven with exceptional attention to detail.
- Strong analytical skills with a passion for service improvement and performance analysis.
- Demonstrated experience improving workflows or supporting operational performance.
- Able to work under pressure and manage multiple priorities effectively.
- Proficient in Microsoft Office, particularly Excel (e.g., pivot tables, formulas, basic analysis).
- Confident communicator, both verbally and in writing, across all levels of the business.
- Committed to delivering a World Class Customer Experience through operational excellence.

**Essential**

Experience working in a warehouse, manufacturing, or operations environment.

**Desirable**
- Experiencing of working in a Warehouse environment
- Business studies NVQ or equivalent
- 5 GCSEs grade C or above
- Experience with operations management software, ERP systems, or specialized operational dashboards is a plus.

**Benefits of working for TKC**:
We recognise that conflicting priorities between work and personal life can affect employee productivity and stress levels and imp