Student Services Officer

INTO University Partnerships works with leading Universities in the US, China, UK and Australia, investing in the development of world-class international student centres. With a clear focus on and commitment to the delivery of the highest quality of student experience, we specialise in preparing students for undergraduate and postgraduate study at partner institutions and other leading universities in the UK and beyond. Our Centres, upon successful completion, deliver guaranteed progression to undergraduate and postgraduate courses as well as standalone English language courses.

INTO Manchester is a wholly owned INTO University Partnerships venture, and is where the Student Services Officer - Admissions and Compliance will be based.

The Student Services Officer - Admissions and Compliance will report to the Admissions and Support Manager and will provide a high-quality service to all INTO students as well as internal and external stakeholders.

This person will be a knowledgeable and trusted point of contact for our Students and will have the ability to manage work effectively under pressure, dealing with requests and enquiries as appropriate.

We are looking for a dynamic individual, who has strong IT, communication and organisational skills, excellent attention to detail and someone who is equally comfortable dealing with systems and processes as well as people, be that the student, visitor or colleagues.

We’re looking for someone with:

- Experience of administration in a fast-paced environment;
- Ability to use initiative;
- Ability to prioritise, meet deadlines and work under pressure;
- Excellent attention to detail;
- Able and committed to working as part of a team;
- Flexibility and willingness to undertake and learn new skills.
- To be familiar with UKVI regulations

Experience of working in Higher Education and with international students would be an advantage, but is not essential Over all, we’d love to meet someone who is as passionate about our students as we are

**Key Accountabilities**:

- Help potential customers understand the programmes offered by INTO and the progression requirements for potential University courses;
- Provide admissions and enrolment support for current students;
- Develop effective working relationships with students and other INTO customers and Stakeholders
- Helping to organise student registration during Orientation week, focusing on ensuring all required registration documents are collected in a timely manner.
- Keep abreast of issues affecting international students (e.g. immigration requirements and University regulations);
- To be an out-of-hours emergency contact for students on a rota basis;
- Awareness of personal boundaries, and when to refer welfare cases to internal and external agencies for support as and when required.
- Assist the Student Services team to meet with students to address attendance and engagement issues
- Work along side the Accommodation team assisting with arrival and registration of students as well as airport arrivals/ Departures of students.
- To work with the Student Services team to ensure that an all-inclusive social programme is delivered as part of a strong support network for students.
- To provide relevant information as required by senior management, stakeholders and colleagues in a timely and effective manner;
- To assist with covering the reception desk in the absence of staff if necessary;
**Location**

INTO Manchester Centre, Bridgewater House, 58-60 Whitworth Street, Manchester, M1 6LT

**Application process**

**About Us**

INTO University Partnerships is an independent organisation committed to expanding higher education and career opportunities for students across the globe.

We believe in the power of education to transform lives. We believe that movement of students leads to movement of ideas, which in turn creates better and more successful societies.

We connect students seeking quality international education with leading universities worldwide aspiring to widen their global reach and impact. Achieving the best learning experience and career prospects for students is central to our mission.

Since our inception in 2005, INTO has pioneered innovation in international education and created ground-breaking partnerships with 30 universities in the US, UK and Australia. We have so far helped more than 130,000 students from 190 countries realise their dream of achieving a degree from a world-class university. We also equip students to get a head start in building a career. We do this by offering exceptional academic and employability skills programmes.

We are active in over 120 countries and provide unrivalled personalised service to international students with more than 1,500 experienced staff worldwide and a global network of 2,000 recruitment partners.

INTO Giving is the charitable arm of INTO University Partnerships and is committed to increasing access to education and improving the quality of education