Visitor Experience Officer

Join our great team Part time opportunity available working at the Cheshire and Wirral portfolio, mainly between three of our places, Little Moreton Hall, Hare Hill and Alderley Edge so new two days will be the same.

Have you got fantastic customer service skills? Are you a creative individual who has a passion for marketing and communications? Do you enjoy creating engaging events and activities? We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there’s always something to share with our visitors, and it will be you job to make sure we’re doing that all year round.

The role is for 22.5 hours over three days per week, preferably Wed-Fri although there is some flexibility around which weekdays are worked. Hours are 9am-5pm to cover the opening hours of Little Moreton Hall and Hare Hill. This role also involves some weekend, bank holiday and occasional evening work.

**Interviews will be held Wednesday 10th August.**

What it's like to work here:As part of the Experience and Welcome team at the Cheshire and Wirral portfolio, you will be joining a dedicated team of around 35 staff and volunteers who are the first point of contact for our visitors.

Working closely with the Looking After and Outdoor teams, this role plays a key part in the delivery of our visitor programming and marketing, as well as helping with the day to day running of Little Moreton Hall as part of the duty management team. There is plenty of opportunity to liaise with other properties and our regional team, with opportunities to develop marketing and programming skills and share expertise.

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What you'll be doing:As a Visitor Experience Officer, you’ll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property. Working alongside the Visitor Experience Manager, you’ll develop engaging and meaningful interpretation that can teach, move and inspire our visitors. This role is a job share to cover a secondment and is line managed by the Experience and Visitor Programming Manager.

Understanding how and why we engage our supporters is key. Working with our spirit of place, you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptional visitor experiences, you’ll join a high performing team and will regularly be involved in the duty management rota helping run the visitor operation.

**Please also read the full role profile attached to this advert.**

Who we're looking forIt’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

- A flexible customer focused approach, with high standards of customer service
- Experience of working to multiple deadlines and managing own workload
- Excellent communication skills, both verbal and written
- Experience of producing interpretation, marketing or promotional material
- Experience of developing or delivering events or activities for families.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK