IT Support Analyst
1 day ago
Cordius is working with an established and growing company that provides IT systems and ecommerce web sites to retailers.
We are looking for a dynamic Support Person to join a Helpdesk team. You will be providing support to a customer base for their EPOS hardware and software.
The helpdesk operates 7 days a week from 8am to 8pm. Your hours of work are mainly 9am to 6pm Mon-Fri, but you will be required to work some shifts which will be agreed with you.
Our client offers a competitive salary which will be commensurate with experience and you are eligible to join their company pension scheme after your probation period.
**Key responsibilities**:
- Taking customer support calls
- Diagnosis of hardware and software issues over the phone and via remote access
- Assisting customers to resolve software and hardware problems
- Liaising with other departments to assist with resolving customer issues
**Experience required**:
- A sound understanding of IT hardware and software (inc Windows 7, XP and Linux)
- Excellent communication and customer service skills
- Excellent problem-solving skills
- Ability to use own initiative
- Able to work in a team
- A patient and organised approach
- Ability to meet deadlines and prioritise workload
- Able to work under pressure
- A willingness to keep up to date with IT developments
- Experience of EPOS systems an advantage
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