Client Experience Assistant

4 days ago

London, United Kingdom SSC Perfumes & Cosmetics Full time

**POSITION**:Client Experience Assistant

**DEPARTMENT**:Digital

**LOCATION**:London

**REPORTS TO**:Head of Business Development

***

**THE ROLE**:
As part of a small entrepreneurial team working on the launch of a new beauty project, the Brand UK Client Experience Assistant will be the main point of contact for clients queries for the UK business. Reporting into the Head of Business Development, you will support the digital team by assisting clients not only with their orders and online queries but also providing advice about our products and programs.

**MAIN RESPONSIBILITIES**

***

**UK Client Experience**
- Manage the Brand UK client experience portal providing both excellent and timely responses to all queries and problems.
- Manage returns, customer refunds, and all problems relating to UK e-commerce orders.
- Maintain and build upon the existing relationship with the Brand’s domestic and non-domestic courier to ensure all KPIs are met and that issues and claims are raised within a timely and efficient manner.
- Maintain the client experience tracker and other relevant reports such as refunds and returns trackers.
- Create and maintain a head office sampling scheme whereby customers enquiring about samples can receive free samples in the post with a bespoke online offer.
- Help design and maintain a comprehensive FAQ tackling as many customer questions as possible.
- Based on interactions with clients, update their profiles in the brand database to improve the team overall knowledge and targeting.

**E-commerce**
- Carry out daily check-ups on both the Brand online ordering platform and stock management system.
- Communicate with global operations team on any global stock issues and or system problems that may affect UK Ecommerce orders.
- Liaise with the sales and operations team in the UK to establish stock availability and pre-empt any issues that might affect customers ordering online.

**Warehouse**

***
- Manage relationship with the Brand E-commerce Warehouse.
- Organise and co-ordinate delivery and inventory of the Brand UK e-commerce mailers, inserts and other packaging supplies.
- Propose improvements in the processes related to the relations with the warehouse and he sales & operations teams.

**Ad-hoc Responsibilities**
- When required, contribute, and attend any team events.
- General administrative responsibilities relating to the wider Digital team such as updating planners and giving feedback on current processes.
- Creating presentations and reports to present to the rest of the Brand UK internal team and externally.

**Profile**:
**PERSON SPECIFICATION**

**Key Competencies**:

- Organisational skills
- Good communicator
- Analytics and attention to detail
- Team player
- Time Management
- Fluent in written and spoken English

**Additional information**:
T

  • Client Experience Assistant

    1 week ago

    London, United Kingdom One Avenue Group Full time

    We’re seeking an enthusiastic and detail-oriented individual to join us as a Client Experience Assistant. In this role, you’ll be part of a dynamic team, working closely with the Centre Manager’s to deliver One Avenue’s award-winning, world-class service. You’ll act as an extension of our clients’ businesses, anticipating their needs and...

  • Client Experience Assistant

    7 days ago

    London, United Kingdom VWA (Victoria Wall Associates) Full time

    Job DescriptionClient Experience AssistantServiced Office SectorUp to 26KCentral LondonASAP startTemp-to-PermFully Office-basedFull Time3-BGCEA/RVFLWThe Client:A leading flexible serviced office firm is looking for two bright and eager Client Experience Assistants to join their team. With locations around central London, it's a high-growth firm that expect...

  • Client Experience Assistant

    3 days ago

    London, United Kingdom Landmark Space Full time

    Theres never been a better time to join Landmark. We lead the way in providing beautiful, flexible workspaces that help businesses navigate the changing world of work and were expanding rapidly. Were looking for great people with team spirit and a can-do attitude who want to use their experience and ideas to help us stand out at this dynamic time. Wed love...

  • Finance Assistant

    3 days ago

    London, United Kingdom Client Relationship Consultancy Full time

    **The role** The Finance Assistant will be responsible for supporting the finance team in managing and developing the financial side of a privately owned and fast growing company. **The Company** The Client Relationship Consultancy is a specialist data driven consultancy supporting clients in the advertising, media, marketing and manufacturing sectors and...

  • Client Experience Assistant

    5 days ago

    London, United Kingdom Soho Estates Full time

    I’m hiring for a super exciting role!!!!! The iconic Ilona Rose House is the crown of the Soho Estate portfolio and is looking for a part time and full time concierge team. Duties and responsibilities will include: meeting and greeting clients & visitors offering a warm welcome, ensuring all the visitors receive VIP experience, attention to detail,...

  • Client Experience

    7 days ago

    London, Greater London, United Kingdom Burberry Full time £24,000 - £50,000 per year

    INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.  We aim to...

  • Client Experience Manager

    2 weeks ago

    London, United Kingdom CPL Specialist Full time

    **Job Title: Client Experience Manager** **Location: UK** **Job Summary** The Client Experience team is responsible for managing the operational relationships with Clients, acting as a point of escalation for all issues and supporting the Customer Success team for programme expansion. Duties of the Client Experience Manager include: - Responsible for...

  • Global Office Administration Assistant

    2 weeks ago

    London, United Kingdom Client-Earth Full time

    Salary:£33,300 - Location:London - Contract Type:Indefinite - Hours:Full Time - Closing Date:7 January 2025 - First Interview Dates:Starting from the 21st of January **About the role**: Are you a highly organised and proactive individual with a passion for delivering exceptional administrative support? We are seeking an **Office Administration Assistant**...

  • Client Experience Manager

    7 days ago

    London, Greater London, United Kingdom Bisnow Full time £40,000 - £80,000 per year

    Bisnow is the commercial real estate industry's leading, vertically integrated B2B media platform, covering North America, Canada, the UK and Ireland. We serve the CRE industry through award-winning news and publications, renowned events, wide-ranging marketing services, specialized recruitment solutions, and intelligent sales enablement tools.Our platform...

  • Client Experience Manager

    7 days ago

    London, Greater London, United Kingdom Bisnow Full time £38,000 - £70,000 per year

    Bisnow is the commercial real estate industry's leading, vertically integrated B2B media platform, covering North America, Canada, the UK and Ireland.  We serve the CRE industry through award-winning news and publications, renowned events, wide-ranging marketing services, specialized recruitment solutions, and intelligent sales enablement tools. Our...