Client Experience Manager

Bisnow is the commercial real estate industry's leading, vertically integrated B2B media platform, covering North America, Canada, the UK and Ireland. We serve the CRE industry through award-winning news and publications, renowned events, wide-ranging marketing services, specialized recruitment solutions, and intelligent sales enablement tools.Our platform enables our audience to do more business by engaging more than 1.5M subscribers and convening more than 100K commercial real estate professionals every year. We host hundreds of events, publish thousands of thought-provoking stories, drive qualified leads, and create opportunities that make deals happen. At Bisnow, we love to think globally, but connect and inform our audience hyper-locally.Internally, this role is titled Account Delivery Manager—our junior-level position on the Client Success team with strong potential for growth into a Client Success Manager role (we're big fans of career development). The position reports to both the VP, UK and Director of Delivery Operations and must be based in the London area. It follows a hybrid schedule: 3 days in-office at 3 Waterhouse Sq. Greater London, EC1N 2SW and 2 days remote. Expected travel: average 2 - 3 days a month.Key ResponsibilitiesLead the production of high-quality custom commercial real estate events by working with the sponsors, researching compelling content themes, recruiting top-tier speakers, and managing all speaker touchpoints from ideation to event executionHost fact finders with the custom event sponsors to identify the topic and speaker pipelineSource, invite and confirm the speakers for the custom events based on the outline created with the sponsorsProactively identify and secure industry-leading speakers, educate them on Bisnow's value, and ensure they are supported throughout their participationSimultaneously manage multiple events and campaigns in various stages of production, maintaining exceptional organization, accuracy, and attention to detail throughoutWork with our Sales Executives, Client Success Managers and Event Producers to become the all-important point of contact for all event sponsors. Bisnow is a sales-driven business and this role is one that requires an individual who can work with and support the sales team in achieving shared goals, no matter how ambitious they might beFlawlessly deliver each piece of inventory that a client purchases and ensure client expectations are exceededOwn client preparation/sponsor experience leading up to each event: confirming sponsor attendee list, providing event set up instructions, gathering shipping details, etcOwn client preparation/sponsor experience leading up to each ad/content campaign: run dates, deadlines, ad specsBuild lasting relationships with all clients that ensure satisfaction of deliverables and foster loyaltyWhat are we looking for?1–5 years of experience in live event content production, sponsorship delivery, or related client-facing rolesExposure to sales, events, account management, digital media, and fast paced environmentsStrong project and time management, organizational, and communication skillsNatural relationship builder with the ability to manage C-level stakeholdersComfortable multitasking and thriving under pressure in a deadline-driven environmentHighly collaborative team player with a positive, solutions-focused attitudeSelf-starter with curiosity, creativity, and a drive to improve and innovatePassionate about delivering exceptional experiences and creating client valueExcellent communication skillsWhat's in it for you?Competitive compensation structureUnlimited Vacation Days9 paid bank Holidays7 days paid sick leaveNest Pension SchemeReferral Bonus ProgramYou'll get to work with incredibly smart, passionate, driven, ambitious, kind, caring and mindful people and will rarely experience an overload of policies, bureaucracy or toxicity (the latter, we do not tolerate)Get To Know Our Teams < Click here for more info about Bisnow, Biscred & SelectLeadersBefore applying, please read our values below. Our values describe and give insight into our culture. If you do not share the same values, this role will not be a mutually beneficial fit. If you do share these values and want to apply, we encourage you to do so.Our values demand that we be curious, self-aware, fearless, consistent. We say yes to seemingly insurmountable challenges because we dare ourselves to push further. And we go the distance because we are individually and collectively entrepreneurial, always asking: Why can't it be done? We find a way because we care more than the competition. We embrace team and disown ego. We are ruthlessly disciplined and unabashedly kind. We unreservedly challenge the status quo and vigorously fight for new levels of excellence. We believe the difference between good and great is exceptional communication. We obsess over creating value for our team and our customers. We push ourselves and our industry to be more inclusive, to champion diversity and to fight racism, gender bias and all forms of inequality. We never peak. We never quit. We never have excuses. We own our failures and we commit to being smarter and stronger because of them. We give our best today and even better tomorrow. We are here to win.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.