Client Experience and Sales Specialist

6 days ago

London, Greater London, United Kingdom Therapie Clinic Full time £30,000 - £40,000 per year

About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Victoria Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and salesperformance.

We want people to 'Do their best work at Thérapie,' and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification

Key Responsibilities

Client Satisfaction

  • Deliver outstanding client service from first contact to follow-up

  • Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

  • Maximise clinic efficiency through smart diary and booking management

  • Manage stock accurately, including AWI deductions

Sales Performance

  • Drive and convert consultations with strong upselling and cross-selling

  • Meet KPIs for consultation success, walk-in conversions, and average spend

  • Ensure a seamless check-in/out journey for every client

AWI Performance & Growth

  • Promote skin consultations and identify upsell opportunities via forms
  • Track AWI stock, ensure clinical room standards, and handle client retention calls

Qualifications and Skills

  • Qualified Beauty Therapist
  • Proven experience in client experience management, customer service, or a similar role.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.

INDHP

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