New Claims Administrator/handler

**New Claims Administrator/Handler**

**Job Type**: Full Time, Permanent

**Location**: West Malling, Kent

**Working Hours**:37.5 hours per week, Monday - Friday

**Salary**: Competitive

**Benefits**
- A competitive base salary based on your level of experience & qualifications
- Contributory Company Pension
- Life assurance x 4 annual basic salary
- Employee assistance programme to support your well being
- An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career

Woodgate & Clark is a dynamic, highly responsive commercial loss adjusting business with over 45 years' experience.We're a trusted and secure provider of commercial loss adjusting services to major commercial insurers and our clients represent a majorsegment of the UK commercial insurance market.

Our core focus is delivering professional standards of technical excellence and superior levels of customer care. We have a passion for service delivery which sets us apart in our field.

**The Role - New Claims Administrator/Handler**:
Due to growth, we are looking for a New Claims Administrator/Handler to receive new claim instructions on behalf of our valued clients. This is a great opportunity to also further your insurance and Loss Adjusting career with a market leading business.Therole is customer service led, so if your passion is to provide outstanding service, have industry experience and have an inquisitive mind this could be the ideal role for you.

We’ll provide you with relevant training on our claims system and processes.

**Duties**:

- Making initial contact with relevant parties on first notification of loss (FNOL), using empathy and sensitivity when required.
- Enquiring about the claim by gathering as much information as possible information on the matter, such as dates, times, location and events, extent and impact, plus other vital details to help progress the claim.
- Collate and record the information given to you on our system, including any evidence of the claim such as photographic details or statements from third parties.
- After validating new claims, allocate them to an appropriate adjuster and issue new claim acknowledgements in accordance with client SLAs.
- Be aware of any cost issues or claims which do not appear legitimate, escalating concerns to your team leader appropriately.

**Person Specification - New Claims Administrator/Handler**:
You’ll need to have previous Insurance or Loss Adjusting related experience and understand the importance of excellent customer service.A strong customer focus and good prioritisation skills will ensure you’ll excel in this role, as will the ability toeffectively communicate with your colleagues and our valued customers. We’ll need you to act with diplomacy when dealing with confidential information, always putting yourself in the customers position and acting accordingly. You’ll also be working to servicelevel targets which are very achievable.

**You will also have/will be**:

- Confidence in making first contact with the insured to gain information to help allocate the appropriate resource to the claim.
- Good communication skills, written and verbal.
- Strong organisation skills, be able to use your initiative, set priorities and meet deadlines.
- Ability to work flexibly and willingness to respond to changing work requirements.
- High level of attention to detail and high level of accuracy.
- Dependable with high level of integrity.
- Confident and experienced with MS office, including word, excel and outlook.
- A team player who enjoys working collaboratively with colleagues.
- A positive approach to your work.

Woodgate & Clark uses a third party to undertake a number of checks (Pre-Employment Screening).Any offer of employment made by Van Ameyde UK would be conditional upon receiving a satisfactory reference, identity checks and DBS check.