Senior Product Owner

**Company Description/ Business Unit**:
**Location: London (hybrid working 2 office days per week)**

**Employment Type: Permanent, full time**

**Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance**

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a **Senior Product Owner - Mobile App** means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

LI-Hybrid

**This is the job**:
Join our growing Mobile App & Engagement product team to shape, deliver, and optimise Mobile App features and propositions for the AA’s 3.3 million breakdown customers. We have multi-year investment to develop our core mobile app and are looking for an experienced **Senior Product Owner** to shape the roadmap and deliver brilliant app experiences and propositions.

The mobile app is central to our Digital strategy to drive more engagement from AA members, deepen their relationships with us, and increase self-serve across our base. You will play a critical role in ensuring alignment between business stakeholders while also providing digital best practices to ensure a market-leading customer experience.

**What will I be doing?**:

- Lead the creation and execution of the Mobile & Engagement product roadmap, ensuring alignment with the strategic vision and addressing customer needs.
- Use data and customer feedback to inform direction and leverage analytics to measure the efficiency of both user-facing features and platform performance.
- Inspire and lead one or more Feature Teams to shape, deliver, and optimise new features on time and within budget.
- Act as the primary point of contact for the product area, bridging the gap between customer, business, and digital delivery teams.
- Communicate effectively with stakeholders to keep them engaged and informed of progress, including organising and leading internal demos, retrospectives, backlog grooming, and refinement sessions.
- Define KPIs and actively measure performance, providing and explaining relevant business metrics and objectives to the development team.

**What do I need?**:

- Proven experience as a Product Owner in a digital environment, focusing on B2C web and app platforms, with a strong emphasis on customer journeys through development, delivery, and analysis.
- Experience in direct line management or significant coaching/mentoring of team members, as well as leading projects or task groups.
- Exceptional stakeholder management and engagement skills, with the ability to influence, challenge, and empower others.
- Strong commercial awareness, with the ability to identify opportunities and issues through thought leadership, create solutions, and interpret and report on data and digital performance trends.
- Excellent UX sensitivity, with a deep understanding of customer needs and behaviours, user-centric design, and digital tools and technologies. Knowledge of JIRA and Confluence is essential, and familiarity with Google Analytics is highly desirable.
- Ability to manage multiple projects and priorities in a dynamic and evolving environment, with outstanding organisational skills and strong attention to detail.

**Additional information**:
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more

LI-HH