Customer Service

5 days ago

Nottingham, United Kingdom Global HSE Solutions Ltd Full time

Job description

**Job Title - **Administrator (Contracts Support)

**Hours** - Full Time, 37.5 hours

**Location** - Bingham, Nottingham (Head Office)

**What We Do**

We are a leading Fire Engineering and Consultancy Business. We specialise in providing high standard Fire Safety and Passive Fire Protection services to top niche clients from a broad number of industries such as Construction, Hotels, Sport and Leisure, Housing, Education, Commercial, Manufacturing and Industrial.

**What you will do**
- Deal with customer complaints
- Complete daily tasks using clients’ online portals, imputing enquiries, variations, handover docs
- Implement processes to streamline activities both on-site and internal office functions
- Liaise with clients regarding programme of works
- Liaise with tenants and scheme managers regarding access, keep records of no access
- Plan Radar and Bolster management, creating new users and pulling of reports
- Third Party Certification administration
- Review Asbestos reports and raise concerns with the relevant Contracts Manager
- Closeout projects with Operation & Maintenance Manuals
- Assist commercial department with valuation

**What we are looking for**
- Understanding of clients’ requirements
- A positive approach to client care
- Communication - written and verbal
- Strong organisational skills
- The ability to build good working relationships
- Solid knowledge of Microsoft Word, Excel
- Excellent attention to detail
- A positive and proactive can-do attitude
- A great team player who can work independently when required
- The ability to manage their workload with competing deadlines
- A genuine enthusiasm to learn and develop their own skills and knowledge
- Excellent communication skills both written and verbal
- Eligibility to work in the UK and everything it takes to successfully complete pre-employment screening including credit and employment referencing and DBS checking.

**Why Work for Us**

As an employee of Global HSE Solutions, you will feel great knowing that you are part of a business who strives to keep premises, staff and clients safe.
- Free onsite parking
- Free refreshments for employees
- Employee of the month, Christmas & Summer events etc

Global HSE Solutions Ltd promotes equality & diversity.

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000k PA

**Job Types**: Full-time, Permanent

Pay: Up to £24,000.00 per year

**Benefits**:

- Company pension
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- Administrative & Business Operations Occupations: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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