Customer Support Advisor

End Date

Friday 04 July 2025

Salary Range

£25,000 - £25,200

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

Join our fantastic Customer Service team

Job Description

Customer Support Advisor

Location: Leeds Wellington Place

WORKING PATTERN: Full-time

START DATE: 08/09/2025

Salary: £25,000 increasing to £25,750 after 6 months in role

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level

Shift Pattern Flexible Mixed pattern:

- Start times between 7am and 1pm and end times between 3pm and 9pm
- Maximum of 5 out of 7 days (based on a Monday-Sunday week)
- Maximum of 25% weekend days over a 4 week period

Do your best work. Live your best life - and help others do the same.

Life moves fast, and our customer support roles do too. That's why we offer flexible working patterns crafted to help you balance your career with what matters most.

As a Customer Support Advisor, you'll be the friendly voice our customers rely on. Helping supporting customers navigate our banking app and help with complex needs you'll make banking easier. Support from a great team and access to the tools and training required for success are available.

Grow Your Career with Our Skill Progression Framework

Ready to take your career to new heights? From day one, you'll get a comprehensive six-week on-site training programme, plus ongoing support in growing your career.

Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and dealing with different types of customer queries. Whether you're starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth.

Begin with a solid foundation in Everyday Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.

What we need from you
- A passion for helping people - You'll listen, understand, and find solutions.
- A strong emphasis on great service - You'll always strive to provide outstanding support to customers.
- A willingness to learn - No banking experience? No problem as full training will be provided over a six-week period.

We put you first, so you can put our customers first.

Join us, and you'll have access to benefits that support your wellbeing, finances, and future:

- Hybrid role with homeworking from completion of training and vital checks
- A generous pension contribution of up to 15%
- Annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and lifestyle benefits
- 22 days' holiday (increases over time) plus bank holidays
- Wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn, and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

About our Wellington Place site...

With a track record for progressing our colleagues this brand new site in 2024 is conveniently 5 mins from Leeds' vibrant centre and takes pride in supporting local community and charities. It also makes the working day enjoyable with the following facilities:

- On site canteen
- Kitchenette areas on each floor with fridges and microwaves
- Shower, locker and changing rooms
- Rest areas including a returning parents room and prayer room
- Rooftop terraces

Surrounding Wellington Place:

- 70+ restaurants & cafes all within a 10 minute walk you will be spoilt for choice
- Great transport links - on park & ride routes, only 5-6 minute walk from Leeds train station, frequent bus services (many routes extend beyond the city, including to Bradford, Halifax and Huddersfield)
- Extremely well connected for cyclists - surrounded by fantastic cycle routes in and out of the city centre including the Bradford Leeds Cycle Superhighway as well as the