New Tenancy Officer

3 days ago

Gateshead, United Kingdom One Way or Another Ltd Full time

**Role specific**

To sign up new tenants to their property with a clear focus on affordability and tenancy sustainment, ensuring that tenants understand key messages in relation to managing their tenancy.

2. To identify specific needs relating to customers to ensure that relevant support is in place prior to commencement of tenancy to ensure long term sustainability of their tenancy.

3. To efficiently and effectively operate early arrears control from pre-commencement of tenancy stage by ensuring maximisation of rental income and provision of a high-quality service.

To ensure you keep abreast of relevant changes in welfare reform to enable you to offer advice, support and assistance to tenants.

To be conversant with arrears recovery procedures and appropriate legislation and to convey this at commencement of tenancy.

To work in partnership with the Councils Revenues and Benefits service to ensure effective joint working between Council services.

To liaise with other departments and partners to ensure appropriate referrals are made when tenants require specialist advice or support.

To provide financial and welfare benefit advice at commencement of tenancy in order to ensure income maximisation of tenants.

To work as part of a team collaborating and sharing knowledge openly to enhance service delivery, ensuring both individual and team objectives are met.

Such other responsibilities allocated which are appropriate to the grade of the post.

Knowledge
- Working knowledge of ICT Systems including Microsoft Office based software packages
- Evidence of continual professional development and a willingness to undertake additional training as required

Experience
- Experience of dealing with people face to face and in potentially difficult situations
- Ability to communicate effectively
- Effective negotiation skills
- Experience of managing sensitive and complex information with customers
- A good understanding of equality and diversity and how this is demonstrated within a work environment

**Qualifications**:

- Relevant demonstratable experience

Or minimum of 5 GCSE’s or equivalent at grade A-C or 9 - 4 (including Maths and English) or relevant demonstratable experience

**Desirable**:
Knowledge
- Knowledge of housing related legislation
- Knowledge of housing benefit
- Knowledge of Welfare Reform
- Knowledge of Housing and Social Care Issues
- Knowledge of rent collection procedures

Experience
- Ability to work outside normal office hours
- Experience of working as part of a diverse and inclusive workforce

**Qualifications**:

- Full Driving License or ability to meet the transport requirements of the role

**Job Types**: Full-time, Temporary contract
Contract length: 4 months

**Salary**: £13.17 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Gateshead, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

**Experience**:

- relevant: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: One location

Reference ID: 1004665314117639

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