Hotel Receptionist

**Hotel Receptionist**

**Location**:Holiday Inn, Ellesmere Port

**Contract**: 40 Hours - includes evenings and weekends

**Salary**: £10 per hour

**What you’ll be doing**

The reception desk is the first point of contact for our guests and also provides the first and lasting impression for our guests. Therefore, you will be warm and knowledgeable and provide helpful guidance to our guests. You will provide fantastic service to our guests encouraging them to return. As a Reception Team Member, you will check our guests in and out efficiently ensuring they have all they need for a great stay and exceed their expectations. You will look after guests queries and concerns as well as finding solutions to any concerns that may arise.

This is a high profile role within the hotel and as one of the main guest contact areas you will be a driving force for customer service and contribute to many of the Hotel and Company targets.

**Who You’ll Be working for**

Founded in 1995 Centre Island is a people focused company who value their employees as their greatest asset. Our Ellesmere Port Holiday Inn stands proudly on the banks of the Shropshire Union canal located on our very own island surrounded by lock gates, bridges and canals. Our hotel is only eight miles from Chester's historic city centre. Easy motorway access puts Liverpool and Manchester less than 30 minutes' drive away.

Our hotel has 83 rooms providing a simple yet modern service. That’s where you come in At the Holiday Inn we look for people who are welcoming, optimistic, and fun and smart; people who can focus on providing a proactive and personal service that brings smiles to our guest’s faces.

**Our Values**

At Centre Island we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

- Act with **INTEGRITY** and **CARE**
- **ENGAGED** with customers and colleagues alike
- Have **PASSION** and take **OWNERSHIP** in everything they do
- Strive to be **CREATIVE** to continuously improve

**What we offer you**
- 28 Days Holiday pro rated increasing to 33 days after your 5th year of Service
- Worldwide benefits programme for reduced price rooms & food and Beverage in IHG hotels
- In house rewards and recognition program
- Long Service Awards
- Uniform provided
- Career progression opportunities
- On Site Parking

**Job Profile**

**Main Duties and Responsibilities**:
1. Welcoming guests in a friendly, prompt and professional manner recognising new and also returning guests

2. Checking guests in, issuing room keys, providing information on hotel services and room location

3. Ensure required identification is taken from guests at check-in in line with local legislative requirements

4. Answer phones promptly, professionally and to Brand Standard

5. Up-sell rooms where possible to maximise hotel revenue and make reservations where appropriate

6. Answer, record and process all guest calls, messages, requests, questions or concerns

7. Record guest preferences in the system

8. Check guests out, including resolving any guest queries

9. Accurately process all cash and credit card transactions using established procedures and balance floats and tills at the end of your shift

10. Take action to solve guest problems/complaints using appropriate service recovery guidelines

**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift

Work Location: One location

Reference ID: Hotel Receptionist