Receptionist

Invicta Health has an exciting opportunity for a Receptionist to join the team on a part time basis, 16 hours per week at St James Surgery.

**Main duties of the job**

**About us**

Invicta Health is a non-profit company, with a passion for primary care. We have a wide range of services such as hub-based GPs services, GP surgeries, services in Urgent Care Centres and A&E, a Community Primary Care mental health service, GP staff training service and the list is growing all the time.

We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.

What perks can we offer you?
- NHS Pension
- Learning and Development opportunities
- Progression opportunities
- Competitive annual leave entitlement
- Incremental pay progression
- Flexible working
- Approved blue light card provider
- Salary Sacrifice Schemes
- Car Lease Scheme
- Employee Assistance Programme

**Job description**

**Job responsibilities**

**Front Desk**

Tend to the front desk ensuring to greet patients and visitors on their arrival to the practice in a welcoming manner.

Ensure all patients and visitors to the practice are signed in and directed to the relevant waiting area.

Inform the relevant host for example, the GP, Nurse or Practice Manager of any patients or visitors arrival.

Accept payments and issue receipts for non-NHS services.

Support the Clinicians with booking ambulances/appropriate transport for patients according to protocols when required.

Assist patients with requests for Blood Forms, Urine Forms and Xray forms, printing where necessary.

Receive samples from patients, refusing those that have not been requested and/or expected.

Keep the reception area, noticeboards, and leaflet dispensers clean, tidy and free from obstructions and clutter.

Support in ensuring the reception area remains a calm environment for all. Politely and safely addressing any disruptive behaviours, escalating to management where appropriate.

**Registrations and Appointments**

Process registrations both regular and temporary ensuring complete information and appropriate ID.

Book in, amend and cancel general (GP/Nurse), clinic (Flu), QOF, Special Allocation Services (SAS) and third party (Physio) patient appointments in line with practice appointment procedures, ensuring coding is completed where necessary and optimum efficiency of the appointment system.

Monitor the incoming E-Consult messages booking an appropriate appointment or directing to the most appropriate department.

Monitor the 111 clinical screen and directing as appropriate.

Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.

Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.

Chaperone patients and visitors when requested by line manager.

**Prescriptions and Certificates**

Receive and process prescription requests accurately and in accordance with practice guidelines under the instruction of the Prescription Clerk and/or Pharmacist.

Raise any prescription queries with the appropriate lead including status check of whether it has been issued and where it is.

Processing and handling of Cremation Forms and Death Certificates, informing required departments and accurately documenting details of passing.

**Advice and guidance**

Provide advice (non-medical) and contact details of third-party services to patients as required. For example, suggesting a patient contact the Urgent Mental Health Team.

Respond to and/or redirect all general enquiries, explaining procedures where necessary and processing paperwork where required.

Process referrals for the District Nurse.

Action EMIS tasks and DOCMAN workflow in a timely manner.

**Communication**

Answer incoming telephone calls in a timely and professional manner, ensuring calls are documented and actioned and/or redirected as appropriate.

Communicate with GPs, Nurses, and the Clinical Team as necessary including passing information across to processed, chasing documentation, results, and appointment information.

Communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.

Liaising with GP/Clinicians, forwarding concerns, chasing for samples, letters, prescriptions and other paperwork.

**Data Handling**

Document information received from patients or third-party agencies, accurately on EMIS. For example, urgent blood results from path labs, patients home blood pressure readings and any urgent referral advise provided to them.

Undertake manual and electronic filing and retrieving of paperwork ensuring up-to-date m