Customer Assistant-foods-twickenham

3 days ago

Twickenham, United Kingdom Marks & Spencer Full time

Customer Assistant foods Twickenham. 30.5 hours per week Two-week roster Work pattern WK 1 M 12-16, T,W 16-22.Th 10-18, Fri 13-21 WK" T,W 16-22 Th 10-18 Fri 13-21 S 9-13 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our customer to help us continually improve **Key Accountabilities** - Serve our customers efficiently and brilliantly well - on the shop floor and at service points - Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy - Skilled to utilise all digital tools and communication channels to do the job - Share customer and colleague feedback to help us do things better - Share knowledge and experience with colleagues to support others in building skill and confidence - Own their own learning & development and proactively access digital learning solutions - Know the daily sales targets, priorities, promotions & selling opportunities - Have great product knowledge to sell and recommend our products and services - Proactively engage with customers to understand their needs and make recommendations - Understand the store priorities and their part to play - Complete tasks with pace and in line with SOPs - Minimise cost and waste through good process practice - Follow safe and legal working practices **Key Capabilities** - Understands how M&S operates,it’sstrategy, future and the role they play - Committed to delivering excellent work fast with great attention to detail - Open to and acts on feedback, asking for this regularly - Sets performance objectives for self in conjunction with line manager and in line with business plans - Takes accountability for planning and managing own work efficiently to ensure objectives are met - Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things - Effective at communicating their intentions to others; ensures communication is clear and simple - In control of their own reactions and considers how to share their perspective to create better reaction for team - Copes well with change and work challenges and recovers quickly from its impact - Builds positive relationships by being a good listener and getting to know people by establishing a connection **Technical Skills/ Experience** - Contributing to store sales and cost control - Work across the store to get things done right first time within timescales - Comprehensive knowledge of customer shopping channels - Good level of product knowledge and services across the store - Up to date knowledge of the commercial operation and brilliant basics - Understand customer needs and spot selling opportunities - Adapting to change - Good Knowledge of VM principles **Key Relationships and Stakeholders** - Customers - Colleagues - Store Leadership - BIG

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