Customer Assistant

Work PatternSunday 12:00-16:00Monday 12:00-16:00Thursday 12:00-16:00Friday 12:00-16:00Saturday 12:00-16:00Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.The +£3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.Customer Assistant – FoodJoin M&S as a Customer Assistant in our Food section, where you will become the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.You will be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you will make sure our customers feel truly valued every time they shop with us.You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest.You’ll go above and beyond to serve, sell, fill and help drive growth in sales.You’ll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.You’ll adapt to changing demands of the retail environment, embracing the challenge that no two shifts look the same.PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.Key AccountabilitiesServe our customers efficiently, both on the shop floor and at service points.Keep the store clean and tidy, ensuring that our shelves are always stocked with product.Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.Build expert product knowledge to sell and recommend our products and services.We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.Key CapabilitiesHigh levels of customer service.Committed to delivering excellent work with great attention to detail.Open to and acts upon feedback, asking for this regularly.Takes accountability for planning and managing own workload efficiently.Strong communication skills.Adaptable to changing situations.Builds positive relationships by being a good listener.Good level of digital capability.Everyone’s WelcomeM&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. #J-18808-Ljbffr