Training Coordinator

1 week ago

Huntingdon, United Kingdom Alderwood Full time

FIREBRAND is a leading provider of apprenticeship training within the IT sector. The company started providing high quality technical IT training courses 20 years ago and has been providing IT apprenticeship training for 7 years. In 2021 we have launchedour National Skills Bootcamp business

Join a £20m tech training business that's trained more than 68,000 students across Europe and the Middle East. We're named in the Top 20 IT Training Companies in the World and work with partners including: Microsoft, Cisco and the British Computer Society.

The position is based in our training centre in Wyboston Lakes, St Neots. There is a strong team atmosphere which we would expect the new starter to become a part of.

**The role**
- The overall purpose of the role will be to plan, organise and manage all communication of delivery of all training events associated to the apprentices
- Work with all Apprenticeship teams to support the delivery function, including Operations
- Full training will be provided for this role

**Key Responsibilities**
- Work closely with the Delivery Manager to provide correct and timely communication to apprentices
- Provide relevant information for course schedules, course confirmation, delivery options (classroom or virtual) and courseware distribution
- Provide apprentices with appropriate resources, including signposting to support systems
- Data processing on various CRM platforms
- Keep all platforms used, including OneFile and Goldmine accurate and up to date
- Ensure excellent customer service is given to our apprentices and employers
- Liaise with Functional Skills Tutor and other departments to provide communication
- Update Apprenticeship team of any changes affecting delivery of courses
- Adhere to Apprenticeship compliance and quality bodies, such as ESFA and OFSTED

All Firebrand UK staff get access to our comprehensive benefits package:

- Paid sabbatical
- Access to free accelerated training as part of CPD
- Up to 25 days' holiday
- BUPA Medical/Dental Care
- Workplace Pension Scheme and Life Assurance
- Cycle to Work and Season Ticket Loan
- Childcare Vouchers

The role is being offered on a full time permanent basis working from the Wyboston Lakes office on an idyllic business park. The salary is between £21,000 - £23,000.

**What we're looking for**
- Experience working with the Microsoft suite, particularly Outlook, Word, Excel and ideally experience with CRM software
- Initiative and a willingness to get involved in a wide variety of tasks
- Excellent attention to detail
- Excellent verbal and written English communications skills
- Hard working and positive attitude
- Good interpersonal and client relationship skills
- Time management, organisation and planning skills
- Adaptable to constant change
- Previous experience in an office based, customer support and administration role is essential

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