Service Admin Team Leader

**Service Admin Team Leader - Wellingborough** Marlowe Kitchen Fire Suppression are the market leader in kitchen fire suppression systems, we design, install and maintain systems for customers across the UK including hotels, restaurants, schools, hospitals and fast food outlets. We are currently looking to appoint a new Service Admin Team Leader which will be based at our Head Office in Wellingborough. **Basic Salary - upto £26,500 per annum** **Pension, Life Assurance & much more.** - **Please see our generous remuneration packages below** **Marlowe Kitchen Fire Suppression’s Service Admin Team Leader’s** Supervise a busy, customer service focused office, dealing with Fire Suppression Installation and Maintenance works nationwide. You will have a growing team of office staff who manage their clients’ needs from order to completion. - Manage the Teams daily invoicing process to ensure all jobs are handled in a timely manner and assist with any queries that need resolving. - Assist the team with any stock queries arising from the invoicing process. - Support any Apprentices through their course work and assist them in completion of their modules as required. - Liaise with Apprenticeship provider to arrange meetings, updates, etc. as required. - Ensure Team Motivation, providing incentives, team building activities, etc. - Provide training and support to the Team as required to ensure their daily duties are met and Customer Service levels remain high. - Identifying potential process improvements and assisting Office Manager in implementing continuous improvements throughout the Teams. - Ensure each Team member has the correct level of workload suitable for their role. - Work closely with the National Service Manager to ensure the Engineering and Admin Team are working together efficiently and reporting and NC’s. - Personnel administration including Sickness, Absence, holidays, VIP’s, disciplinaries, performance management in conjunction with Office Manager. - Assisting Office Manager with Accredited Systems administration, complaints handling, providing daily, weekly reporting and month end procedures, ensure absence cover across the Team where required due to shortages. - Work wear ordering, Handling and payment of Penalty Charge/Fines/Speeding notices etc. - Ensure all tasks required are complete to provide a smooth operation and running of the office. You will also be required to liaise with all departments and head office to ensure the smooth operation and collaboration across the business and assist the Divisional Managers as appropriate **Requirements**: **Who We’re Looking For** - High level of organisational and process management skills - Ability to supervise people and proven record of previous supervisory experience - Ability to make decisions - Strong sense of initiative and a "can do" attitude - Articulate and good telephone manner - Excellent written communication and numerical skills - Keen eye for attention to detail - High level of computer proficiency and demonstrable working knowledge of Microsoft Office - Excellent interpersonal skills - Ability to work independently and as part of a team **Benefits** **How we Attract, Reward & Retain Our Employees** At Marlowe Kitchen Fire Suppression we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable. - Basic Salary - £26,500 Subject to experience - Royal London Pension - Life Assurance 4x Salary - 25 Days Paid Holidays plus Bank Holidays - Mental Health & Well-being Scheme - Employee Recognition Scheme - Free, secure, onsite parking - Development and progression opportunities **A Little More About Marlowe Kitchen Fire Suppression** We are a Fire Suppression specialist which gifts our clients a niche and bespoke service with undivided attention & dedication. However, we have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry. Big enough to provide but small enough to care. **Our Business Include**: - Clymac clymac.co.uk/careers - Morgan Fire Protection morganfire.co.uk/recruitment/ - Victory Fire morganfire.co.uk/recruitment/ - Marlowe Smoke Control marlowe-aov.co.uk/careers/ **Equal Opportunities** We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if y