Lead Onboarding Specialist

5 days ago

Peterborough, United Kingdom Taylor Rose Full time

**Key Responsibilities**:

- Onboarding New Consultants_
- Coordinate and facilitate comprehensive on boarding programmes for new consultants.
- Ensure new hires have access to all necessary resources, including technology, training materials, and organisational tools.
- Provide detailed orientation sessions covering company policies, procedures, and culture.
- Support and Engagement_
- Act as the primary point of contact for new consultants during their onboarding period.
- Conduct regular check-ins to assess and address any concerns or challenges.
- Foster a supportive and welcoming environment, promoting engagement and motivation.
- Client Matter Management_
- Assist new consultants in successfully opening and managing client matters.
- Provide training on best practices for client interactions and matter management.
- Monitor progress and offer guidance to ensure client matters are handled efficiently.
- Training and Development_
- Develop and deliver training sessions on various aspects of the consultant role.
- Identify skill gaps and provide targeted training to address these areas.
- Encourage continuous learning and professional development.
- Integration and Embedding_
- Support new consultants in building relationships within the firm.
- Facilitate introductions to key team members and departments.
- Assist in the development of a personalised integration plan to help new hires become fully embedded in the firm.
- Revenue and Engagement_
- Analyse the performance metrics of existing consultants to identify revenue opportunities.
- Implement tailored strategies with consultants to boost their client instructions.
- Provide personalised support plans to help embed them within the firm and ensure high levels of brand engagement.

**Qualifications and Skills**:

- Proven experience in a similar role, preferably within a professional services environment.
- Strong interpersonal and communication skills, with the ability to build rapport with new hires and existing team members.
- Excellent organisational skills, with the ability to manage multiple tasks and priorities.
- A proactive and supportive approach, with a passion for helping others succeed.
- Familiarity with client matter management systems and processes.
- Ability to deliver engaging training sessions and presentations.
- A positive and enthusiastic attitude, with a commitment to fostering a collaborative work environment.

**Company Core Values**:
**Aspire**:To challenge convention, an entrepreneur with energy for change. To be the best we can be.

**Innovate**: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

**Integrate**: Bring together people and systems into a cohesive force.

**Commit**: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.

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