Customer Implementation Specialist
1 week ago
Convera Peterborough, England, United Kingdom Customer Implementation Specialist The Customer Implementation Specialist is responsible for ensuring the successful onboarding and implementation of company solutions for customers. This role involves coordinating deployment activities, configuring systems to meet customer requirements, and providing exceptional customer service throughout the implementation process. The role supports customers implementations across the UK and EMEA region. Key Responsibilities Serve as the primary point of contact during the implementation phase, managing communication and expectations with customers. Manage and deliver technical customer implementation projects after handover from the Pre‑Sales Engineering team. Analyze customer requirements to develop and execute implementation plans. Configure and customize the solution to meet customer‑specific needs. Conduct system testing and validation to ensure readiness for deployment. Provide training and support to customers, ensuring they understand how to use the solution effectively. Troubleshoot and resolve technical or operational issues during implementation. Collaborate with internal teams, including Product, Sales, and Support, to ensure a smooth onboarding process. Create and maintain documentation related to project milestones, configurations, and training materials. Required Experience & Skills 2‑4 years of experience in customer onboarding, technical support, or system implementation. Familiarity with system configuration, data migration, and integration processes. Strong problem‑solving and communication skills. Ability to manage multiple projects simultaneously and meet deadlines. Experience in a customer‑facing role. Experience with Agile project management. Experience with project management tools (e.g., Smartsheets, Asana). About Convera Convera is the largest non‑bank B2B cross‑border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology‑led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth‑minded, results‑oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. Benefits Market competitive salary Opportunity to earn an annual bonus Great career growth and development opportunities in a global organization A flexible approach to work (hybrid work) Generous insurance (health, disability, life) Paid holidays, time‑off, and leave policies for life events (maternity, paternity, adoption) Paid volunteering opportunities (5 days per year) There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential. #J-18808-Ljbffr
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Customer Implementation Specialist
3 days ago
Peterborough, United Kingdom Convera Full timeThe Customer Implementation Specialist is responsible for ensuring the successful onboarding and implementation of company solutions for customers. This role involves coordinating deployment activities, configuring systems to meet customer requirements, and providing exceptional customer service throughout the implementation process. The ideal candidate is...
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Customer Implementation Specialist
3 days ago
Peterborough, United Kingdom Convera Full timeJob DescriptionThe Customer Implementation Specialist is responsible for ensuring the successful onboarding and implementation of company solutions for customers. This role involves coordinating deployment activities, configuring systems to meet customer requirements, and providing exceptional customer service throughout the implementation process. The ideal...
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Hybrid Customer Implementation Lead
1 week ago
Peterborough, United Kingdom Convera Full timeA global payments company is seeking a Customer Implementation Specialist in Peterborough, England. The role entails managing customer onboarding, providing technical support during system implementation, and ensuring client satisfaction. Candidates should have 2-4 years of relevant experience and strong project management skills. The position offers...
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Senior Implementation Specialist
2 weeks ago
Peterborough, Peterborough, United Kingdom Vero HR Ltd Full timeAbout usVERO HR ) is a rapidly growing HR outsourcing business based in Peterborough providing its UK wide and international client base with a full range of people services. Technology is at the heart of how we deliver our services — but it's our people and personal touch that make the real difference. Having achieved a strong reputation for service...
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Senior Implementation Specialist
2 weeks ago
Peterborough, Peterborough, United Kingdom Vero HR Full timeAbout usVERO HR ) is a rapidly growing HR outsourcing business based in Peterborough providing its UK wide and international client base with a full range of people services.Technology is at the heart of how we deliver our services — but it's our people and personal touch that make the real difference. Having achieved a strong reputation for service...
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Specialist Implementation
2 weeks ago
Peterborough, United Kingdom Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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Peterborough, United Kingdom Kamarin Computers Ltd Full timeDynamics 365 Business Central Implementation Consultant Kamarin Computers Ltd is a specialist software provider in the UK, with over 30 years of experience in delivering tailored retail and wholesale solutions. Our flagship KC Retail Software Suite offers fully integrated solutions for stock control, warehouse management, e-commerce, and customer...
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Implementation Project Manager
2 weeks ago
Peterborough, United Kingdom The One Group Full timeThe Implementation Project Manager will be responsible for delivering Enterprise, Strategic and complex Implementation projects or programmes for customers, including ongoing programmes and customer change. The Implementation Project Manager must have excellent stakeholder management and client relationship building skills at all levels to ensure they can...
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Implementation Project Manager
21 hours ago
Peterborough, United Kingdom Zellis Full time**About the role** The Implementation Project Manager will be responsible for delivering Enterprise, Strategic and complex Implementation projects or programmes for Zellis customers, including ongoing programmes and customer change. The Implementation Project Manager must have excellent stakeholder management and client relationship building skills at all...
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Senior Customer Support Specialist
5 days ago
Peterborough, United Kingdom Convera Full timeConvera is seeking Senior Customer Support Specialist in our Peterborough office. The Senior Specialist (Service Delivery Manager) is responsible for the consistent delivery of high quality, responsive services for key clients, to optimize client satisfaction and retention. Oversees the full suite of Middle Office end-to-end payment services, ensures...
