Customer Service Advisor

2 weeks ago

Woking, United Kingdom Gibbs and Dandy Full time

**The Role**

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with people, you'reable to put your customer first, and you want to know what it's like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Branch Assistant.

You'll be working for Gibbs and Dandy in Woking. Gibbs and Dandy is one of more than 30 exciting Saint-Gobain brands in the UK with over 500 branches; we've come a long way since opening our first store in 1836

**Is this role right for me?**

First and foremost, we always want to recruit talented people that align well with our values and way of working; so whether you've never worked in this industry before, or had years of experience with one our competitors, you're just as likely to be a greatfit As a great Branch Assistant at IDS you will always put your customer first, focusing on engaging with customers and adapting your approach to meet their needs. You will be proactive, taking time to understand your customers. You'll also show resiliencewhen things don't go according to plan; being open to new ideas and you're happy to learn.
- Previous customer facing experience
- Ideally some knowledge and understanding of the building trade or builder's merchants

**Hours of work: Monday-Friday 7:30am-17:00pm and1 in 2Saturdays 8:00am-12:00pm**

**What will I be doing in the role?**

Our Branch Assistants are really important to our success and a critical part of our customer's positive experience with us. You'll show resilience when things don't go according to plan; being open to new ideas and you're happy to learn. To support ourcustomers effectively you will;
- Serving customers on our trade counter
- Develop great relationships with new and existing Customers (both face to face and over the phone)
- Maintain stock levels, carrying out regular stock counts
- Manual lifting products for our customers
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
- Work with colleagues to suggest opportunities for improvement

**Are Gibbs and Dandy an Inclusive employer?**

We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

**And what about flexibility?**

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.

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