Service Team Controller

1 week ago

SuttonInAshfield, United Kingdom Dawsongroup plc Full time

**Dawsongroup Temperature Controlled Solutions** ltd**

**Service Controller Sutton In Ashfield**

Dawsongroup is a privately owned group of companies specialising in commercial asset rental and sales, operating from a network of strategically positioned depots across the UK and Ireland.

Dawsongroup’s primary focus is supporting our customers and their brands, which means you might not have heard of us, but the sheer scale of our business means we know that our assets will be utilised to provide something in your life today.

The role of service controller will see you working closely and communicating clearly and effectively with the service team to coordinate the service function between the workshop, mobile and third party engineers. You will ensure that programmed maintenance, breakdown and damage repairs are smoothly controlled by ensuring work orders are properly authorised, documented and recorded on the computerised maintenance system. The service controller will plan and schedule all repairs, whilst maintining expendature and ensuring that the hire fllet equipment is maintained to the manufacturers recommendations and legislative requirements.

**Key responsibilities include**:

- Co-ordinating an efficient service function, controlling workshop, mobile and third-party engineers
- Receiving breakdown calls and allocating engineers/service agents to respond
- Manage clients expectations whilst delivering valuable customer service
- Ensuring that programmed maintenance, breakdown and damage repairs are smoothly controlled and properly authorised, documented and recorded on the computerised maintenance system
- Control costs associated with the function, this is without adversely affecting safety or customer service standards or the quality of the hire fleet and in accordance with manufacturer's recommendations and legislative requirements
- Maintain log of vehicle defects requiring action
- Update and enter records of all engineers and service agents
- Raise recharge invoices as and when required

**To be successful in this role**:

- Having had experience in a service and maintenance environment is preferable
- Be a confident communicator with an excellent telephone manner
- Have strong PC skills and experience with Microsoft Office
- Excellent negotiation and organisation skills

**Dawsongroup plc** is an equal opportunities employer, and is committed to the continuous improvement and satisfaction of our employees, and as such, training and ongoing development are readily available, as well as a **competitive wage** and an **excellent benefits package**.

**NO AGENCIES

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