Guest Experience Assistant

2 weeks ago


Newcastle upon Tyne, United Kingdom true Student Full time

**Guest Experience Assistant** - (Days/Evenings & weekend work included) You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right? You are a great communicator. You work well with others to consistently achieve true ‘operational excellence’. You share experience and learn from the environment which surrounds you. You are social, you are confident and you have a smile for everyone. You have a real passion to deliver amazing guest experience and have fun in all that you do You have an attentive attitude and a listening ear and can easily create and capture memorable moments with our guests. You are part of a team that places our guests at the heart of everything they do, building meaningful relationships whilst promoting the ‘true life’ culture, vision and values and demonstrate key behaviours. You are caring, you are enthusiastic, you have a ‘warrior spirit’, you are curious and believe in trust. **What you will be doing** - You are the welcoming face of true ensuring guests receive a warm welcome and a fond farewell. - You will be a key point of contact for our guests - answering questions, dealing with issues or concerns and responding to complaints. - Provide reception desk support, including front desk and telephone support, assisting with parcel deliveries and day to day queries. - Accommodation show arounds and supporting the sales team. - Supporting the management team to ensure a range of opportunities and events for our guests. - Planning and delivering our market leading true life events programme and fully embracing the "true life" culture - Managing the guests facebook group page and gathering contact to be used across social media platforms. - Assisting with guest check in and check out processes and supporting with termly room inspections. **Are you a true Superstar?** - You will be friendly and fun with a positive personality. - Able to work flexible hours as determined by the needs of the business. - You will have previous front facing, customer service experience in a similar role. - Self motivated, professional, resilient, adaptable and fun. - A great team player - Social media savvy - A strong ability to problem solve, multi-task, plan and organise. - Ensures a high standard of appearance at all times. Full Time hours: 37.5 hours per week **Job Types**: part time/ full time, contract **Salary**: £10.50 per hour COVID-19 considerations: Social distancing measures in place, hand sanitising stations and role specific procedures are in place to limit risk to guests and team members. Schedule: - Day shift / Evening Shift **Job Type**: Permanent **Salary**: £10.50 per hour Schedule: - 12 hour shift - Monday to Friday - Weekend availability COVID-19 considerations: Social distancing measures in place, hand sanitising stations and role specific procedures are in place to limit risk to guests and team members. **Experience**: - Customer Service: 2 years (required) Work Location: In person



  • Newcastle upon Tyne, United Kingdom true Student Full time

    **Guest Experience Assistant** - (Days/Evenings/Nights & weekend work included) You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right?...


  • Newcastle upon Tyne, United Kingdom Burlington Hotel Full time

    A luxury hotel in Newcastle upon Tyne is seeking an Assistant Night Manager to oversee overnight operations, ensuring high standards of guest service and safety. The role involves responding to guest needs, managing night team activities, and conducting safety checks. The ideal candidate will have strong leadership skills and a commitment to excellence in...


  • Newcastle upon Tyne, United Kingdom East Coast Concepts Full time

    A hospitality group in Newcastle upon Tyne is looking for an experienced Assistant General Manager to join its team. In this mid-senior level role, you will oversee daily operations, manage service quality, and lead team development in a vibrant restaurant setting. Beyond a passion for guest experience, candidates should be dedicated to business improvements...


  • Newcastle upon Tyne, United Kingdom Bespoke Hotels Full time

    A luxury hotel in Newcastle upon Tyne is seeking an Assistant Night Manager to oversee overnight operations, ensuring top-tier guest service and safety. The ideal candidate will act as a key contact for guests and staff, manage check-ins and security, and supervise the night team while maintaining compliance with safety standards. Excellent guest service...


  • Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

    Are you passionate about delivering exceptional customer service, with a solution focussed mind? Our customer experience team are excited to announce we are expanding our team. We offer support to both internal and external customers, with one clear vision - our customer’s experience is everything. **So, why Parkdean Resorts?** Well, besides the...

  • Assistant GM

    4 days ago


    Newcastle upon Tyne, United Kingdom TipTopJob Full time

    A local restaurant group in Newcastle upon Tyne is seeking an Assistant General Manager to lead a dynamic team in a vibrant, new dining establishment. Ideal candidates will have proven experience in busy settings and a deep passion for hospitality. Responsibilities include ensuring exceptional guest experiences, overseeing daily operations, and developing...


  • Newcastle upon Tyne, United Kingdom Nights - HBH Newcastle Full time

    Hampton by Hilton Newcastle is now looking for **Night Guest Service Assistant**to join the team! It's our people that make us an incredible place to work! Are you ready to make a difference? Does the below sound like you? - then we want to hear from you! As** Night Guest Service Assistant,** you will: work closely with the Night Manager and be...


  • Newcastle upon Tyne, United Kingdom Nights - HBH Newcastle Full time

    Hampton by Hilton Newcastle is now looking for Night Guest Service Assistant: (40 hours per week; a mixture of 12-hour and 8-hour shifts between 7pm and 7am or 11pm and 7am; fixed working days: Friday - Monday.) It's our people that make us an incredible place to work! Are you ready to make a difference? Does the below sound like you? - then we want to...


  • Newcastle upon Tyne, United Kingdom Xprt Dev Full time

    A leading hospitality company is seeking a passionate Guest Service Agent to work on-site at their hotel in Newcastle, UK. This part-time role promises guaranteed hours, and you will create memorable guest experiences by welcoming visitors and providing exceptional service. Candidates should have prior guest service experience, a professional appearance, and...


  • Newcastle upon Tyne, United Kingdom Be At One Full time

    A vibrant cocktail bar in Newcastle upon Tyne is seeking Hosts to welcome and engage guests, providing a memorable experience. No experience is necessary as training is provided. Successful candidates will enjoy a lively work environment while learning skills to elevate guest interactions. The role includes ensuring bookings are organized and maintaining a...