Guest Services Assistant

2 weeks ago

Hayling West, United Kingdom Away Resorts Full time

**Location**: Mill Rythe Coastal Village, Hayling Island

**Salary**:£11.44 per hour

**Job Type**:Variable Hours - Fixed Term Contract

**What we need in a nutshell**

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.

**Who are we?**

At Away Resorts we’re a growing company, shaking up the Great British holiday. Our Mill Rythe resort, set on a peaceful estuary, has undergone a stunning £10m refurbishment with our stunning cocktail bar, The Missing Squirrel As well as our incredible new restaurant, The Green Room.

**What you will be doing**

Working as part of our team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department.

This will see you spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile.

And who knows what else you may find yourself doing. If you are happy to help even when it’s ‘not your job,’ you’re our sort of person.

One more thing holidays happen at holiday times, so you will need to work your magic on evenings, weekends, and bank holidays too.

**Skills, experience and qualities you’ll need.**

Customer service skills and experience are a must Preferably in the hospitality sector.

Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and you’re most of the way there. You will also be comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

A key part of your job will be to ensure changeover days are seamless. As well as qualities we’ve already mentioned, you will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - if that’s fired up your curiosity, have a read about it here and decide if it describes you.

**Nice to have but not essential.**

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).
- Experience of using booking systems, especially Parcvu
- Holiday Park experience

**What we can offer you**
- Career Development
- Team Events
- Employee Assistance Program
- Discounts on Away Resorts Holidays for you and your friends & family
- On Park Discounts
- Awards and recognition

**Our Promise to You**

Holiday Heroes come with all sorts of different super-powers, and we welcome them all

We embrace diversity, inclusion and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want to bring your whole self to work

**Want to join our team?**

**Good Luck

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